Current jobs related to Student Support Manager - Parramatta - Southern Cross Institute


  • Parramatta, Australia Richmond School of Business Pty Ltd Full time

    **About Us** Richmond School of Business has been providing life-changing education. We’ve been continuously evolving our approach to meet the needs of our learners by offering flexible, accessible, and affordable courses that support our students on their way to reaching their personal and career goals.Richmond School of Business courses is practical and...


  • Parramatta Park, Queensland, Australia GLOBAL REACH Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from GLOBAL REACHWith over 33 years of industry experience, Global Reach has helped more than 50,000 students achieve their study abroad aspirations. As the Education Agency of the Year 2017 (awarded by The PIEoneer Awards), we pride ourselves on offering accurate, ethical, and effective...


  • Parramatta, Australia Parramatta City Council Full time

    Participate in project teams that contribute to complex and diverse development projects! - Temporary Part Time | 12 Month Contract The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and...


  • City of Parramatta Council, Australia GLOBAL REACH Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from GLOBAL REACHWith over 33 years of industry experience, Global Reach has helped more than 50,000 students achieve their study abroad aspirations. As the Education Agency of the Year 2017 (awarded by The PIEoneer Awards), we pride ourselves on offering accurate, ethical, and effective...


  • Parramatta, Australia Parramatta City Council Full time

    2 x Opportunities available within Social/Cultural or Environment/Social Portfolios - Part Time | 3 days | Excellent Employee Benefits **Student Project Officer x 2 Positions** The City of Parramatta is experiencing unprecedented change and transformation, presenting Council, its partners and the community a once in a lifetime opportunity to shape the...


  • Parramatta, Australia Parramatta City Council Full time

    3 x Opportunities available within Economic Cultural, Social/Cultural or Environment/Social Portfolios - Part Time | 3 days | Excellent Employee Benefits The City of Parramatta is experiencing unprecedented change and transformation, presenting Council, its partners and the community a once in a lifetime opportunity to shape the future of Sydney’s Central...


  • Parramatta, Australia Parramatta City Council Full time

    Provide business and administrative support within a team environment - Health & Wellbeing programs and generous leave provisions available The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and...


  • Parramatta, Australia Parramatta City Council Full time

    Provide business and administrative support within a team environment - Health & Wellbeing programs and generous leave provisions available The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and...

  • Optometry Student

    3 weeks ago


    Parramatta Park, Queensland, Australia HCF Australia Full time

    Join to apply for the Optometry Student role at HCF Australia4 days ago Be among the first 25 applicantsJoin to apply for the Optometry Student role at HCF AustraliaGet AI-powered advice on this job and more exclusive features.Exciting opportunity for an Optometry student to receive technical and professional development and future progression within HCF.The...


  • Parramatta, Australia Parramatta City Council Full time

    Gain Experience in a Range of Strategic Projects - Multiple Roles | Learning and Development Opportunities This position will be available for up to four (4) students to share two full time, temporary roles over the next 12 months. Each role will be 2-3 days per week within Council’s Environment and Sustainability Unit. **Student Project Officer -...

Student Support Manager

2 weeks ago


Parramatta, Australia Southern Cross Institute Full time

**Position Summary**
The position of Student Support Manager at Southern Cross Institute (SCI) is responsible to provide academic administration support to current students and the academic staff. As part of the academic and student support team, this position reports to the Dean. The aim of this position is to have particular focus on the academic part of the course but should be aware of other aspects of SCI and should be willing to step in where necessary to ensure the overall success of the course for the maximum benefit of students.
**Key Responsibilities**
- Advise students on selected course requirements;
- Provide assistance to students with academic enquiries - course structure /unit offerings etc;
- Coordinate the preparation of student letter of offer for completion; references and immigration purposes;
- Manage the co-ordination of mid-semester and final exams;
- Arrange and assist exam invigilators where required;
- Manage and process Academic Misconduct Register;
- Manage the exam misconduct cases and subsequent hearings and communicate with students;
- Assist with the training of enrolment staff and student mentors;
- Assist the Academic Director in the coordination of the enrolment process;
- Coordinate and manage the new students’ orientation program;
- Construct an up-to-date textbook list for each semester;
- To coordinate with the SCI Library to ensure a sufficient number of each of the required textbooks is available for students;
- Order and distribute desk copies each semester;
- Support the class monitoring process to ensure they are taking place in accordance with the timetable and keep records of any changes;
- Check accuracy of casual academic staff time sheets;
- Update the Institute’s Student Handbook with current policies and procedures;
- Regularly update the Institute’s Staff Handbook with current policies and procedures.

**Selection Criteria**
- Minimum Bachelor’s degree (or higher);
- A minimum of two (2) years’ experience in a customer service/administrative role in an educational institution;
- Knowledge of the ESOS Framework and the National Code 2018. If you do not currently have knowledge of ESOS Framework and the National Code, you must be willing to acquire the required knowledge.
- Excellent communication (both verbal and written) and interpersonal skills;
- Proven ability to meet deadlines and work with minimum supervision;
- Well-developed time management and organisational skills;
- High levels of initiative and problem-solving skills;
- Experience in academic administration in the tertiary education sector;
- Experience in working with international students;
- Fluency in a second language.

**Equal Opportunity, Diversity and Inclusion**
- SCI is an equal opportunity employer and is committed to providing a workplace free from all forms of unlawful discrimination, harassment, bullying, vilification and victimisation. SCI makes decisions on employment, promotion and reward on the basis of merit.
- SCI is committed to all aspects of equal opportunity, diversity and inclusion in the workplace and to providing all staff, students, contractors, volunteers and visitors with a safe, respectful and rewarding environment free from all forms of unlawful discrimination, harassment, vilification and victimisation.
- SCI values diversity because we recognise that the differences in our people’s age, race, ethnicity, culture, gender, nationality, sexual orientation, physical ability and background bring richness to our work environment.

**Application Process**
- Statement addressing each of the selection criteria
- Brief covering letter outlining your suitability for the role
- Current curriculum vitae/resume which should include:

- details of education, professional training and qualifications;
- employment history, including present position and details of relevant professional, consulting or industry experience;

**Salary**: $65,045.72 - $75,728.31 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Parramatta, NSW 2150: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)