Student Support Manager

**Position Summary**
The position of Student Support Manager at Southern Cross Institute (SCI) is responsible to provide academic administration support to current students and the academic staff. As part of the academic and student support team, this position reports to the Dean. The aim of this position is to have particular focus on the academic part of the course but should be aware of other aspects of SCI and should be willing to step in where necessary to ensure the overall success of the course for the maximum benefit of students.
**Key Responsibilities**
- Advise students on selected course requirements;
- Provide assistance to students with academic enquiries - course structure /unit offerings etc;
- Coordinate the preparation of student letter of offer for completion; references and immigration purposes;
- Manage the co-ordination of mid-semester and final exams;
- Arrange and assist exam invigilators where required;
- Manage and process Academic Misconduct Register;
- Manage the exam misconduct cases and subsequent hearings and communicate with students;
- Assist with the training of enrolment staff and student mentors;
- Assist the Academic Director in the coordination of the enrolment process;
- Coordinate and manage the new students’ orientation program;
- Construct an up-to-date textbook list for each semester;
- To coordinate with the SCI Library to ensure a sufficient number of each of the required textbooks is available for students;
- Order and distribute desk copies each semester;
- Support the class monitoring process to ensure they are taking place in accordance with the timetable and keep records of any changes;
- Check accuracy of casual academic staff time sheets;
- Update the Institute’s Student Handbook with current policies and procedures;
- Regularly update the Institute’s Staff Handbook with current policies and procedures.

**Selection Criteria**
- Minimum Bachelor’s degree (or higher);
- A minimum of two (2) years’ experience in a customer service/administrative role in an educational institution;
- Knowledge of the ESOS Framework and the National Code 2018. If you do not currently have knowledge of ESOS Framework and the National Code, you must be willing to acquire the required knowledge.
- Excellent communication (both verbal and written) and interpersonal skills;
- Proven ability to meet deadlines and work with minimum supervision;
- Well-developed time management and organisational skills;
- High levels of initiative and problem-solving skills;
- Experience in academic administration in the tertiary education sector;
- Experience in working with international students;
- Fluency in a second language.

**Equal Opportunity, Diversity and Inclusion**
- SCI is an equal opportunity employer and is committed to providing a workplace free from all forms of unlawful discrimination, harassment, bullying, vilification and victimisation. SCI makes decisions on employment, promotion and reward on the basis of merit.
- SCI is committed to all aspects of equal opportunity, diversity and inclusion in the workplace and to providing all staff, students, contractors, volunteers and visitors with a safe, respectful and rewarding environment free from all forms of unlawful discrimination, harassment, vilification and victimisation.
- SCI values diversity because we recognise that the differences in our people’s age, race, ethnicity, culture, gender, nationality, sexual orientation, physical ability and background bring richness to our work environment.

**Application Process**
- Statement addressing each of the selection criteria
- Brief covering letter outlining your suitability for the role
- Current curriculum vitae/resume which should include:

- details of education, professional training and qualifications;
- employment history, including present position and details of relevant professional, consulting or industry experience;

**Salary**: $65,045.72 - $75,728.31 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Parramatta, NSW 2150: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)