Guest Experience Agent

**Company Description**
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

The Sofitel Brisbane Central is centrally located within the heart of Brisbane city. 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features various F&B outlets, two fitness centres, Day Spa and fully flexible event spaces for up to 1100 delegates.

As Sofitel's Guest Experience Agent you will provide an exceptional food and beverage service to Club Millésime guests, ensuring a luxury experience from the moment they arrive. Your role is to deliver personalized, high-end service that exceeds guest expectations, following Sofitel Brand Standards in every interaction. As part of your responsibilities, you will anticipate guest needs, offer tailored recommendations, and ensure that each service is flawless. You will create memorable, bespoke experiences for guests, providing them with Cousu Main moments through attentive and professional food and beverage service.

**What you'll be doing**:

- Greet all guests promptly and ensure they feel welcomed with personalized, luxury service.
- Provide premium food and beverage service to the guests.
- Ensure guests are promptly served beverages and receive continuous service throughout their visit.
- Maintain clean and organized tables and service areas to ensure a seamless guest experience.
- Replenish food and beverage offerings, including canapé buffets, to maintain availability.
- Use product knowledge and selling skills to promote food and beverage offerings and maximize sales.
- Communicate effectively with team members and uphold Sofitel’s standards of excellence in all guest interactions.
- Ensure hygienic food service practices are followed at all times for guest safety.
- Support VIP guests by providing personalized food and beverage services tailored to their needs.
- Monitor guest satisfaction during service and address any concerns promptly to ensure a positive experience.

**Qualifications** You will excel in this role if you have**:

- Food and Beverage experience in a luxury hotel is desired
- A luxury service focus and desire to grow your career with Sofitel
- Responsible Service of Alcohol (RSA) certificate
- Experience in customer service is highly desired
- Friendly, outgoing personality and a high standard of personal presentation.
- A luxury attitude to enhance the guest's experience

**Additional Information**
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

**Thrive in our Sofitel Brisbane Central community, with**:

- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.