Facility Co-ordinator

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**The Opportunity**:

- **Join team CSIRO and help make the impossible possible**:

- **Love working collaboratively across a range of internal / external stakeholders?**:

- **Bring your Facilities experience, allowing world class science to operate smoothly**

**Your duties will include**:

- Liaising with clients to anticipate their needs, ensure the relevance of the activity and achievement of team objectives, take personal responsibility for guaranteeing client satisfaction, and correct problems promptly and in a constructive manner.
- Supervise on site contractor delivery through monitoring of contractor performance in line with contract KPI’s. Provide feedback to management and the CBIS Manager Contracts, Compliance, Lease and Licence by way of timely information provision (service dockets) and reporting.
- Coordinate the services to receive, process, assess, manage, and monitor all job requests, utilising the CBIS works order management and invoicing system, through to completion in accordance with all relevant emergency procedures and the relevant reactive maintenance Service Level Agreements.
- Use discipline expertise develop and review policies, procedures, systems and make recommendations to guide management decisions.
- Identify and advise of emerging risks (including regulatory and compliance issues) and threats in delivering asset management escalating issues in a timely manner and as needed to ensure risks are effectively managed.
- Supervise, respond, and report on site ‘soft’ services including cleaning, security, grounds maintenance and waste management. Service the operational needs of tenants as per tenancy agreements.
- Be able to participate in after-hours “on call” roster and emergency response requirements for the sites in the respective area.

**Location**:Black Mountain, ACT

**Salary**:AU$87,068 - AU$98,504 plus up to 15.4% superannuation

**Tenure**:Indefinite, Full time

**Reference**:90207

**To be considered you will need**:

- Building related trade certificate or relevant work experience in the delivery of facility management services including “hard services” such as repairs, maintenance, and minor works; and “soft services” including security, cleaning, waste management, grounds maintenance and accommodation relocations for a diverse range of complex and highly serviced research and support facilities
- Experience and ability in the development and coordination of timely procurement and delivery of reliable, cost-effective FM services.
- Awareness of procurement processes, including arranging internal or external service providers, approvals, preparation, and coordination of technical specifications for tender documents, tender and formal quotation procedures.
- Demonstrated ability to work under general direction, accept responsibility and be accountable for on-site service provision, including capability to co-ordinate trade and other services contractors to ensure delivery of hard and soft services in accordance with relevant time, cost, quality, statutory and user satisfaction requirements.
- Sound ability to work closely with a diverse operational team of property professionals across several sites and proven experience in providing support to a complex property portfolio comprising of several sites and a diverse cross section of business requirements.
- Proven interpersonal skills including sound negotiation and written and oral communication skills and an ability to cultivate productive working relationships with internal and external stakeholders, landlords, tenants, and service providers.
- Demonstrated knowledge/experience and appreciation of relevant procedures/protocols, compliance and statutory requirements associated with Federal, State and Local Government building and services codes and regulations and Occupational Health and Safety requirements that may be applicable to personnel operations and safety and security at CSIRO’s research facilities.

**Desirable**
- Previous experience in Facilities Management to a science technology or research complex.

For full details about this role please review the Position Description

**Eligibility**:
**Flexible Working Arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and Inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology.