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Customer Service Manager
3 weeks ago
**About Us**
NEPEAN Building & Infrastructure (a division of NEPEAN) represents iconic brands - Galintel®, Weldlok® and Galserv® which services industries across Civil, Architectural, Mining, Construction and Galvanising.
Over the last 40 years, Galintel has proudly produced lintels that are smarter, stronger and more durable right here in Australia. With a growing product range, innovation and quality remains the top priority.
**Our Opportunity**
Galintel is currently looking for an experienced Customer Service Manager to manage 3 direct reports and look to improves business processes. This position is a full-time permanent role, based in Narellan NSW.
Duties will include:
- Providing support for all intercompany queries, orders, logistics and all other aftermarket export orders.
- Ensuring the team understands priority tasks and all jobs are delegated effectively.
- Lead by example and attend customer service calls and queries within required SLA time frames.
- Work within a team environment to ensure all customers have weekly expedite updates.
- Develop, improve and implement process improvement plans to ensure strong service levels within the team.
**The Right Person**
You will be able to demonstrate:
- Previous experience at a call centre, sales or customer-focused position. Ideally, in a position that requires you to provide advice or solutions to external stakeholders.
- Previous experience managing small local or remote teams.
- Proven experience in Logistics Management or similar would be highly advantageous.
- Experience in construction, manufacturing or similar environments.
- The ability to develop and maintain strong stakeholder relationships.
**The benefits of working with Galintel**:
- Attractive remuneration package based on skills & experience.
- A supportive, available, and hands-on management team that will support your growth within the company.
- Flexible workplace understanding the importance of putting family first.
- Guaranteed Christmas break.
- Annual team-building exercises.
- Work with the latest equipment and technology.
- Employee Assistance Program (EAP), well-being assistance that’s free for all the family.
- Galintel believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life which also includes various socio-economic, cultural, LGBTIQ, Aboriginal and Torres Strait Islander backgrounds._
