Supporter Relationship Manager

4 days ago

South Melbourne, Australia Melbourne City Mission Full time

**About the Opportunity**:
MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers, providing a broad range of support in Homelessness, Family Services, Disability, Early Childhood Intervention Services, Palliative Care, Education and Mental Health service areas. With deep experience working with communities experiencing disadvantage, MCM advocates for systemic change, working across all sectors to sustainably disrupt such disadvantage.

The Supporter Relationship Manager role is focused on income generation through proactive supporter engagement and solicitation, with a strong emphasis on ‘making the ask’. It is responsible for growing and managing a portfolio of individual givers, securing significant philanthropic support through major gifts, gifts in wills, and other individual giving opportunities.

The role reports to the Head of Fundraising and is a key member of MCM’s Philanthropy, Partnerships & Brand team. Aligning with MCM’s 5-year Strategic Plan Goal of ‘Deliver’, the role contributes a significant increase to fundraising income.

The position is hybrid and based at the South Melbourne office, with frequent external meetings with supporters expected.

**About you**:
We are looking for someone who can:

- Research and identify potential major givers who align with MCM’s mission and have the capacity to make significant gifts
- Cultivate strong relationships with prospective and current major givers through personalised communication, meetings and events
- Approach qualified supporters to request major gifts, effectively articulating MCM’s mission, impact and fundraising needs
- Nurture relationships with supporters after they have made a gift, ensuring their continued engagement and satisfaction
- Manage a portfolio of mid-value, major givers and bequestors, tracking their giving history, interests and communication preferences

**Benefits of working with MCM include**:

- Diverse and inclusive organisation
- Attractive Salary Packaging benefits
- Supportive learning and development environment
- Culture of continuous improvement

**Essential**:

- Minimum of five years’ experience in a relationship fundraising or account management role
- Proven track record of successfully soliciting major gifts, and/or gifts in wills / or high value sales
- Strong interpersonal skills and ability to build rapport with individuals from diverse backgrounds
- Excellent written and verbal communication skills
- Competent use of CRM systems
- Access to and willingness to use own vehicle and holder of a current Victorian Driver Licence

**Screening Criteria**:

- National Police check
- Working with Children check
- Valid Victorian Drivers license
- Right to Work in Australia

**About MCM**:
MCM is an** inclusive and equal opportunity employer** with a strong commitment to **safety.** MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

**Our commitment to Safety**:
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

**Our commitment to Diversity, Inclusion & Equity of Access**:

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