Enrolments Officer

2 days ago

Edmondson Park, Australia Ignite Early Learning Centre Full time

Ignite Early Learning Centres are an established, family-owned business who have been operating since 2012. We have over 20 years’ experience within the childcare industry, with 3 of our centres located in Sydney.

**The Role**. As an Enrolments Officer, you will be responsible for the overall administration of enrolments, fees and childcare subsidies. You will work as part of a team to manage the enrolment process for 3 childcare centres. You will provide general administration help to Centre Managers as well as manage the CRM/Quickids systems.

**Our Values are**:
**R**espect
**I**gnite
**S**ervice
**E**xcellence

**Ignite Benefits**:

- Great salary package including excellent bonus benefits program
- Beautiful brand-new state of the art centre design
- Highly supportive management team who value career growth and progression
- Paid professional development
- Complimentary Uniforms provided
- We celebrate achievements - gift vouchers, reward dinners & recognition rewards
- Onsite parking
- Discounted childcare fees
- Meals provided at work

**Key Responsibilities**:

- Providing a high level of customer service through Inbound and Outbound calls and providing enrolment bookings, processing payments, and answering queries.
- Entering customer information into our database and enrolling children and completing administrative tasks such as booking tours and sending confirmations.
- Prioritise your workload and work closely with team members to deliver results.
- Developing and maintaining relationships with families.
- Delivering service that meets the expected quality standards and is compliant but most of all going above and beyond for our families with every interaction
- Responding professionally, accurately and in a timely manner to enquiries regarding enrolments.

**Min Requirement**
- A current Working with Children Check and NSW Police Check
- A thorough working knowledge of Children’s services regulation
- The ability to inspire, motivate and maintain positive relationships with families.
- Strong written and clearly spoken communication skills

**Job Types**: Full-time, Part-time

Pay: $20.00 - $40.00 per hour

**Benefits**:

- Childcare assistance
- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus
- Christmas bonus
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Edmondson Park, NSW 2174: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 26/08/2024

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