Administration Support Officer

**About KEO Care**:
Hi, we’re KEO - a leading multidisciplinary allied healthcare provider. We’re here to help create a future where everyone lives a vibrant, empowered life. Since 2017, we’ve reimagined what’s possible for thousands of people, reinforcing our belief that everyone deserves to find meaning and fulfilment at every stage of life.
- **About the opportunity**:_
- Our team members are passionate about customer service and relationship building. Whilst working in a fast-paced environment and delivering a client focused approach, you will be managing relationships with multiple stakeholders, and providing support to our therapists to deliver high quality outcomes for our clients. _
- **Your role as an Administrator at KEO, includes the following**:_
- _Facilitate the daily administrative activities for the group with a client centric approach_
- _Manage client relationships, referrals, bookings, client data and client queries._
- _Set clear priorities and focus on the completion of tasks, in a timely manner_
- _Perform office management/PA duties as required such as managing reception duties, organising team events, and providing 1:1 administrative support to the leadership team._
- _Assist with business development and marketing activities_
- _Be passionate about supporting people in the community_
- **We are particularly looking for**:_
- _Previous experience working in administration with customer service and relationship management skills_
- _Previous experience working within the Disability sector (NDIS) is desirable but not essential_
- _Experience with scheduling, rostering, and calendar management_
- _Fluency in MS Office (Excel, Word, PowerPoint)_
- _Ability to understand data and produce reports_
- _High attention to detail_
- _Be change ready, we are always looking for ways to improve and evolve._
- _Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations_
- _Must have full working rights with no limitations _
- **The perks of practicing at KEO**:_
- _An industry leading induction program_
- _Personalised career pathways_
- _Monthly KEO Care Days - where we connect over breakfast_
- _Team building day _
- _Paid parental leave for both primary and secondary carers_
- _12 personal health and wellbeing days - additional days off per year to focus on yourself_
- _Access to our Employee Assistance Program to care for your wellbeing_
- _Refer a friend bonus _
- _Flexibility to work at multiple office locations _
- _Work from home day(s)_
- _A competitive Salary on Offer + iPhone and Surface Pro + Annual reviews_
- **What sets KEO apart?**_
- KEO has a fun and supportive culture, where people feel truly connected and love coming to work We prioritise job satisfaction, flexibility, learning and career pathways, so you can deliver an exceptional service to your team and participants._
- **How to Apply**:_
- At KEO, we welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._

Pay: $65,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Public holidays

Ability to commute/relocate:

- Elsternwick VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Elsternwick, VIC 3185

Application Deadline: 05/05/2025