Call Centre Manager

2 weeks ago

Byron Bay, Australia Happy Travels Australia Full time

**Call Centre Manager - Happy Travels**

**Location**: Byron Bay

**About Happy Travels**:
Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more than just a travel agency; we're a passionate team committed to making dreams come true for adventure travelers and tourists. Our mission is to connect backpackers and wanderers with the best tours, activities, and experiences in Australia, Fiji, and New Zealand.

**Role Overview**:As the Call Centre Manager, you'll lead our dynamic team, ensuring exceptional customer service, optimizing processes, and driving performance metrics. If you're a proactive leader with a genuine interest in adventure travel, we want you on board

**Key Qualifications & Skills**:

- Proven experience in call center management.
- Previous experience in the travel or adventure tourism industry is a plus.
- Strong leadership and team management abilities.
- Bachelor's Degree: A relevant degree is preferred but not always required, depending on experience.
- Relevant certifications in call center management or customer service are a plus.
- Minimum 6 months requirement.
- Excellent verbal and written communication skills.
- Familiarity with call center software and CRM systems.
- Track record of meeting/exceeding call center performance metrics.
- Ability to adapt to a fast-paced, dynamic environment.
- Language skills: Additional languages are a bonus.

**Key Responsibilities**:

- Motivate, train, and mentor call center agents.
- Ensure high customer satisfaction levels.
- Develop and implement call center strategies and operational plans.
- Manage the call center budget efficiently.
- Recruit, train, and retain top talent.
- Implement quality assurance measures.
- Generate and analyze call center performance reports.
- Ensure adherence to company policies and industry regulations.

**Benefits**:

- Salary: $60-100k OTE, based on experience and targets hit.
- Fun work environment.
- Free adventure travel experiences.
- Annual leave & personal/sick leave.

**Work Schedule**: Full-time, Monday to Friday.

Join us and be a part of a team that's committed to making dreams come true for adventure travelers. At Happy Travels, we're more than just a travel agency; we're a passionate team dedicated to transforming lives.

**Job Types**: Full-time, Permanent

**Salary**: $30.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission
- Performance bonus

Application Question(s):

- Do you currently hold a visa to work in Australia? If yes, when does it expire and do you plan to complete your 88 days to extend it?
- Have you travelled the East Coast of Australia?

Work Location: In person

  • Call Centre Manager

    1 week ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Call Centre Manager - Happy Travels****Location**: Byron Bay**About Happy Travels**:Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more...

  • Call Centre Manager

    7 days ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Progress your career in tourism and develop your sales skills with this exciting and dynamic role with Australia’s fastest growing independent travel agency - Happy Travels.** Here at Happy Travels we are searching for our next Travel Store Manager. We are looking for a high energy, engaging and vibrant person who can join our Happy family and perform...

  • Call Centre Manager

    4 days ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Progress your career in tourism and develop your sales skills with this exciting and dynamic role with Australia’s fastest growing independent travel agency - Happy Travels.** Here at Happy Travels we are searching for our next Travel Store Manager. We are looking for a high energy, engaging and vibrant person who can join our Happy family and perform...

  • Entry-level Sales Opportunities

    4 days ago

    Byron Bay, Australia Smart Energy Full time

    Monday to Friday hours - no weekends! - Weekly base plus commissions - Opportunity for career progression **Seeking an entry level opportunity? Stuck on what to do with the next stage of your working life? Do you desire to work within a young, driven and supportive team?** **Smart Energy Byron** is looking for outgoing and energetic individuals to join our...

  • Sales & Operations Manager

    5 days ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Digital Sales & Operations Manager** **About Happy Travels** Happy Travels is a leading youth and adventure travel agency, specialising in creating unforgettable experiences across Australia and beyond. With over 100 employees and 20 retail branches, we have become a trusted name in the industry, helping travelers plan and book tours, campervan rentals,...

  • Sales & Operations Manager

    1 week ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Happy Travels Australia** **Byron Bay, Lismore & Far North Coast NSW** *** **Salary: $100,000 - $140,000 OTE per year** **About Happy Travels** Happy Travels is a leading youth and adventure travel agency, specialising in creating unforgettable experiences across Australia and beyond. With over 100 employees and 20 retail branches, we’ve become a...

  • Sales & Operations Manager

    2 weeks ago

    Byron Bay, Australia Happy Travels Full time $100,000 - $140,000 per year

    Happy Travels AustraliaByron Bay, Lismore & Far North Coast NSWJob Type: Full-timeSalary: $100,000 – $140,000 OTE per yearAbout Happy TravelsHappy Travels is a leading youth and adventure travel agency, specialising in creating unforgettable experiences across Australia and beyond. With over 100 employees and 20 retail branches, we've become a trusted name...

  • Case Manager

    1 week ago

    Byron Bay, Australia Global 360 Full time

    Company car and fuel card provided- Byron Bay Location - Disaster Recovery Team- A 6 month contract that may be extendedAn opportunity is now available for a highly motivated and proactive individual to join our close knit Disaster Recovery Team based in Byron Bay.You will liaise with customers and corporate clients that have been impacted by recent weather...

  • Recruitment Manager

    7 days ago

    Byron Bay, Australia Smart Energy Full time

    Work in paradise, Monday to Friday - Full-time- Opportunity for progression- Chance the make the recruitment department your own**_Smart Energy_** is committed to bringing affordable energy solutions to Australian homes. We are one of the country's largest residential solar retailers and a licensed energy retailer. In just over 6 years, we have grown from...

  • Dynamic Customer Service Leader

    6 days ago

    Byron Bay, Australia beBeeLeadership Full time $60,000 - $80,000

    Job TitleOur organisation is seeking a dynamic and experienced professional to fill the role of Call Centre Manager.The successful candidate will have exceptional leadership skills, the ability to drive sales efforts, and a passion for delivering top-notch customer service.