Sales & Operations Manager

**Digital Sales & Operations Manager**

**About Happy Travels**

Happy Travels is a leading youth and adventure travel agency, specialising in creating unforgettable experiences across Australia and beyond. With over 100 employees and 20 retail branches, we have become a trusted name in the industry, helping travelers plan and book tours, campervan rentals, accommodation, and adventure activities.

Founded in 1998, we have continually grown, leveraging innovative technology and industry expertise to deliver exceptional customer experiences. Together we are impacting the world, one client at a time. Changing and enriching the lives of our clients through amazing world class experiences is what gets us out of bed in the morning.

As we scale, we’re seeking an experienced and driven **Call Centre Sales & Operations Manager** to drive sales performance, streamline operations, and develop a high-performing team.

**The Opportunity**

**Key Responsibilities**
- **Sales & Performance Leadership**:Lead and oversee online sales teams, with a strong focus on sales strategy, pipeline management, and performance metrics.
- **Team Recruitment & Development**:Attract, hire, and mentor top sales talent. Create structured onboarding and training programs that support performance and long-term development.
- **CRM & Systems Oversight**:Own the CRM function (HubSpot), ensuring data integrity, pipeline optimisation, sales reporting, and automation to support sales effectiveness.
- **Operational Management**:Improve workflows, streamline operations, manage escalations, and ensure a seamless customer experience across all digital sales channels.
- **Strategic Planning & Execution**:Contribute to business strategy by identifying growth opportunities and implementing scalable systems and structures.
- **Conversion & Revenue Growth**:Drive initiatives to increase lead conversion across call centre, online sales, and campervan rentals through structured sales processes and data-driven coaching.
- **Leadership Development**:Support internal career progression by coaching sales consultants, shift leaders, and team leaders to grow into future leadership roles.
- **Channel Insight & Marketing Alignment**:Develop a deep understanding of marketing channels and customer touch points. Establish strong feedback loops between frontline sales teams and marketing departments to ensure that real-time customer insights inform website optimisation, digital campaigns, and broader marketing strategy.

**Key Qualifications & Experience**
- Demonstrated experience managing medium to large sales teams, preferably in a call centre or online sales environment.
- Proven track record of driving sales performance, improving conversion rates, and achieving revenue targets.
- Proficient in CRM systems (preferably HubSpot), with a strong understanding of sales reporting, automation, and data-driven decision making.
- Strong coaching, mentoring, and people development capabilities.
- Experience in process improvement and operational optimisation.
- Background in recruitment, onboarding, and retention in a sales-led environment.
- Experience in the travel industry is advantageous, but not essential.
- Confident public speaker and motivator, comfortable leading meetings and delivering training sessions.
- Permanent residency, citizenship, or a partner visa is required for this role.

**What We Offer**
- **Competitive Salary + Performance-Based OTE**:

- **Leadership Development & Career Progression within a growing and forward-thinking organisation**:

- **Opportunity to Influence strategy and shape the future of our sales operations**:

- **Collaborative, Purpose-Driven Culture focused on results, innovation, and customer experience**:

- **Opportunity to join the fastest-growing travel agency in Australia and be part of an exciting growth journey**

**How to Apply**

Pay: $100,000.00 - $140,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- Day shift

Work Authorisation:

- Australia (required)

Work Location: In person