Customer Service Consultant

4 weeks ago


Byron Bay, Australia Rentokil Initial Full time

We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.

Core responsibilities include:

1. Receiving inbound calls and email inquiries from domestic customers

2. Proactively making outbound calls to existing customers to promote our products and services

3. Resolving customer queries quickly and accurately

4. Invoicing as required

5. Scheduling appointments for residential customers

6. Converting inquiries into sales opportunities

7. Liaising with colleagues

8. Meeting call and sales targets

9. Maintaining customer databases with accurate and up-to-date records, ensuring compliance

Requirements:

1. Experience in customer service or call centre environments (essential)

2. Experience in phone sales and converting inquiries into sales

3. Ability to work with multiple database systems and email programs; experience with Word and spreadsheets is desirable

4. Strong verbal and electronic communication skills

5. Ability to remain calm under pressure and multi-task

6. Proven problem-solving skills

7. Focus on delivering a 'wow' customer experience

8. Team player

9. Professional, reliable, punctual

10. Accurate data entry skills

As part of the recruitment process, pre-employment medical and reference checks will be required.

Perks and Benefits:

- Strong work-life balance culture

- Employee Assistance Program (EAP)

- Employee Referral Program

- Cash incentive programs and bonuses

If you're seeking an exciting role supporting a great team and the chance to advance your career with a global, reputable company, APPLY NOW

About us

At Rentokil Initial, we are proud to be the global leaders in pest, hygiene, and indoor plant care. Our people are our greatest asset. We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve our planet, every day.

From washrooms and aged care homes to office plantscaping and classrooms, we are committed to making a positive difference for our customers and communities.

We operate under three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.

#J-18808-Ljbffr



  • Byron Bay, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part time basis. The core responsibilities in this role include: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and accurately - Invoicing as...


  • Byron Bay, Australia Lighting Collective Full time

    **What will you be doing on a daily basis?** - Responding to and managing general customer queries and phone order enquires - Liaising with suppliers to follow-up on purchase orders, order issues, questions about products and out of stock products - Following up on customer orders and responding to general sales questions - Assisting with sales for specific...

  • Sales Consultants

    1 week ago


    Byron Bay, Australia Energy Plus Australia Full time

    At Energy Plus Australia we: - Value people and reward results! - Provide full calendars through multiple lead generation methods - Provide flexible working arrangements to suit your lifestyle Energy Plus Australia is a successful solar company specialising in residential and commercial solar installations. The solar industry is booming so we are expanding...


  • Byron Bay, Australia Rentokil Initial Full time

    **ABOUT THE COMPANY** At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. Rentokil Initial (the world’s largest pest control company) has an...


  • Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Consultant

    2 days ago


    Byron Bay, Australia Reece Group Full time

    Retail Consultant - Bryon Bay **About Reece** Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part of a fun team environment. **Company Benefits** - Learning & career development opportunities - Team member discounts on company products - Paid parental...


  • Byron Bay, Australia Lighting Collective Full time

    **What will you be doing on a daily basis?** - Maintain showroom merchandising and presentation - Read and understand architectural and lighting plans - Selecting and specifying product and placement solutions that fit the customer brief - Prepare lighting layouts and proposals for clients - Stay up to date with education within role and ongoing software...


  • Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or Graduate/customer service expert - Casual, full-time role with guaranteed hours! - An agile & supportive workplace that values high performance & balance We are **_Smart Energy_**.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the...