Test Lead

**ABOUT US**

To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 30 years, the Cotton On Group has grown to become Australia’s largest value fashion group, with seven brands in 20 countries across the world, driven by a team of over 20,000 passionate people, and growing.
We make the most of today and always look to tomorrow for new and exciting opportunities. We get involved, roll up our sleeves and make things happen. Join our team in our shared belief that we can make a difference to the lives of everyone we touch - from our backyard to the world.

**ABOUT THE ROLE**

This is an exciting opportunity for an IT Test Lead to champion a skilled team of software testers, ensuring the flawless delivery of cutting-edge software solutions. Your pivotal role involves carefully planning and executing test plans, identifying defects, and collaborating with cross-functional teams for resolution. Driving innovation in testing methodologies and tools, you'll manage risks, uphold project deadlines, and foster effective communication with stakeholders. Embracing the COG Way, you'll not only manage your team's performance to align with the Group's strategy but also cultivate a culture of brand excellence, adhering to established frameworks to achieve organisational objectives. Join us in this dynamic role where you'll play a key part in shaping the future of our technology landscape.

**SKILLS & EXPERIENCE**
- Demonstrated expertise in IT service roles, showcasing a track record of effectively meeting customer needs and fostering strong stakeholder relationships.
- Proficiency in troubleshooting various IT components including desktops, hardware, software, printers, and POS systems, with a basic understanding of enterprise systems such as ERP, HR, Payroll, and Distribution Centre systems.
- Familiarity with Windows operating systems and experience in using ticketing systems to categorise and resolve service desk requests, incidents, and problems.
- Proven ability to resolve high-level technical issues promptly and clearly, whether through phone support or in-person interaction.
- Skilled in documenting procedures and creating training materials to facilitate knowledge transfer within the team.
- Technical qualifications coupled with comprehensive knowledge of the Software Development Lifecycle.
- Strong problem-solving and analytical skills, with an aptitude for effective communication and interpersonal interactions.
- Exceptional time management abilities, demonstrated leadership in developing team members, and a relentless drive for achieving results.

**OUR CULTURE**
Here at the Cotton On Group our people are at the heart of everything we do. We are surrounded by great minds that inspire us, every single day. We are a close knit bunch who encourage and support each other to achieve big things.
On top of this, we know our future success depends on making responsible decisions. Through our Cotton On Foundation, the philanthropic arm of the Cotton On Group, we truly believe we can create meaningful change - and that this is the right thing to do. Our people are our #1 Cotton On Foundation ambassadors and have the opportunity to make a real difference to the lives of thousands of people.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount for all of our 7 brands. ‍

A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)

A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
- ️ The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.

Flexible working - enabling you to find the right working rhythm to be at your best.

Competitive salary packaging - ensuring we are constantly benchmarking to industry.

On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.

An Employee Assistance Program for you and your family.

Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.

Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.

Do you have a dog? Bring them into the office. We love them
- At Cotton On, we are focused on building a culture centred in belonging, and we are commi