Retail Sales Specialist

5 days ago

Brisbane, Australia Castlery Full time

We're rethinking homes for how people really live, and we're looking for a **Sales Specialist** to join our **Brisbane Showroom**team to help shape the future of living—one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.

**What you'll be doing**:

- Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
- Listen actively to customers' preferences and requirements, providing recommendations and solutions.
- Responsible for the conversion of sales from walk-in customers
- Recommend design-focused solutions tailored to customers' requirements (style of home décor desired, floor plan, etc.).
- Build and nurture customer relationships to encourage repeat business and referrals.
- Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
- Work closely with cross-functional teams to ensure customer satisfaction are met.
- Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
- Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

**What you'll need to succeed**:

- Prior experience in retail sales, preferably in furniture, home décor, or related industries.
- Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
- Ability to work in a fast-paced and dynamic environment.
- Commitment in giving and receiving feedback - you feel there is always more to learn and are open to feedback on your performance.
- Commitment to quality with exceptional attention to detail.
- Excellent team player.
- Flexibility to work weekends and holidays as required.

**Built for Real Life, Designed for What's Next**

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

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