Retail Sales Specialist

2 days ago

Brisbane, Queensland, Australia Castlery Full time $60,000 - $80,000 per year

We're rethinking homes for how people really live, and we're looking for a Sales Specialist to join our Brisbane Showroom team to help shape the future of living—one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you'll be doing:

  • Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
  • Listen actively to customers' preferences and requirements, providing recommendations and solutions.
  • Responsible for the conversion of sales from walk-in customers
  • Recommend design-focused solutions tailored to customers' requirements (style of home décor desired, floor plan, etc.).
  • Build and nurture customer relationships to encourage repeat business and referrals.
  • Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
  • Work closely with cross-functional teams to ensure customer satisfaction are met.
  • Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
  • Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you'll need to succeed:

  • Prior experience in retail sales, preferably in furniture, home décor, or related industries.
  • Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
  • Ability to work in a fast-paced and dynamic environment.
  • Commitment in giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
  • Commitment to quality with exceptional attention to detail.
  • Excellent team player.
  • Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.
  • Flexibility to work weekends and holidays as required.

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

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