Claims Resolution Review Specialist

4 days ago

Macquarie Park, Australia Metcash Full time

**Joining the Metcash Family**

At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

**About the Opportunity**

We have an exciting opportunity to join Metcash as a **Claims Resolution Review Specialist**. The Claims Resolution Review Specialist is responsible to review supplier claim approval flow to ensure compliance to the Grocery Code of Conduct and processing manual claims as required.

This role will also facilitate the process of supplier’s disputed claims investigation and provide support to the Claims Resolution Manager ensuring timely and accurate data entry. Provide high level of customer service to suppliers and internal customers regarding disputed claims and enquiries

**In this Role**
- Ensure compliance of Supplier Claims to the Grocery Code of Conduct
- Prepare basic reports and data requests
- Processing of claims using excel templates
- Data Entry disputes accurately and efficiently into Metcash systems
- Support in resolving suppliers disputed claims and complex enquiries

**You’re Likely a Match If**
- +2 years of Retail/Wholesale experience is essential
- Outstanding Customer Service skills
- Intermediate knowledge of Microsoft Excel
- Adherence to policy and procedures, time management and planning skills
- High attention to detail and ability to manage and prioritise multiple tasks
- Microsoft Office experience - with Advanced Data Entry skills

**Life at Metcash**

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace

Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded “Bronze Employer for LGBTQ Inclusion”.
- ️A neutral gender pay gap of under 5% as published by WGEA 2023- 2024

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member app, “Our Local”.

**About Us**

Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

**_Join us and be part of something bigger_**

**#LI-SO1**

**#INFLA**

**#LI-Hybrid

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