Claims Operations Manager

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up.

At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

The Operations Manager for National Workers Compensation Self-Insurance is responsible for overseeing the daily operations of the self insured workers compensation program.

This role involves ensuring compliance with federal and state regulations, managing claims processing, optimising operational efficiency, and ensuring all relevant contractual Key Performance Indicators (KPIs) and Critical Performance Indicators (CPIs) are met to support the organisation’s goals in providing effective claims management and employee support.

**Key Responsibilities**

Program Management:

- Oversee the national workers compensation self-insurance program.
- Develop and implement policies and procedures to enhance program efficiency.
- Ensure compliance with all applicable laws and regulations.

Claims Management:

- Monitor the claims process from initiation to resolution, ensuring timely and accurate handling.
- Collaborate with stakeholders to assess claims and implement strategies for resolution.
- Analyse claims data to identify trends and areas for improvement.

Team Leadership:

- Lead and mentor a team of claims and operations staff.
- Foster a collaborative work environment that promotes professional development.
- Conduct regular performance evaluations and provide constructive feedback.

Reporting and Analysis:

- Prepare and present regular reports on program performance, claims trends, and operational metrics, including KPI and CPI achievements, to senior management.
- Utilise data analytics to drive decision-making and improve program outcomes.

Stakeholder Engagement:

- Serve as the primary point of contact for internal and external stakeholders regarding the self-insurance program.
- Build relationships with service providers, legal counsel, and regulatory bodies.

Continuous Improvement:

- Identify opportunities for process improvements and implement best practices.
- Stay informed of industry trends and regulatory changes affecting workers compensation.

**Key Skills & Experience**

**Education**:

- Bachelor’s degree in business administration, Risk Management, or a related field.

**Experience**:

- Minimum of 5 years of experience in workers compensation management or related field.
- Proven track record in claims management and operations oversight.

**Skills**:

- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficiency in relevant software and data management tools.
- Understanding of challenges for individuals.
- Excellent communication on both written and verbal
- Well-rounded customer service‎ skills with demonstrated outcomes
- Customer relationship skills with stakeholders such as large employers, brokers, and regulatory authorities.

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It i