Receptionist / Client Services

5 days ago

Artarmon, Australia VetPartners Full time

**North Shore Veterinary Specialist Centre**, **Artarmon, Sydney**Casual**Receptionist/Client Services - Admin Role**

North Shore Veterinary Hospital and Veterinary Specialist & Emergency Centre is a general practice and Specialist Referral Veterinary Hospital which has a 24-hour emergency service 365 days per year. It is one of the busiest Veterinary Hospitals in Sydney located on the lower North Shore, walking distance from St Leonards and Artarmon Stations.

**Due to Staff Movement, we are**S**earching for a**T**alented**Casual**Receptionist/Client Services.**

This new member of staff will know how important a cohesive, well-functioning front-of-house team is to a successful Veterinary Practice and**would suit students, individuals who are seeking a role with flexible hours to fit around personal commitments, those who are looking to supplement their income or anyone with a passion for customer service who enjoys working with animals in a fast-paced, dynamic environment. Your bonus? - Caring for our client's beautiful 4-legged family members.

**Essential Criteria**:

- Passionate and committed to caring for our patients and clients.
- Exceptional communication skills with excellent written and spoken English.
- Proven experience in a strong customer service role.
- Possess an excellent work ethic, is reliable and has a stable work history.
- Motivated with high emotional intelligence and energy levels
- Intermediate to advance level of computer skills in Word and Excel.
- Strong ability to multitask and keep calm under pressure.
- Able to work in a team environment and take direction.

**Duties Include but are not limited to**:

- Greeting and managing clients and patients.
- Appointment scheduling, helping clients with OTC products, keep the reception area tidy and presentable
- Client and patient data management.
- Bank reconciliations, stock deliveries and unpacking
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management staff.

**What We Offer**
- An interesting, rewarding and varied role in a dynamic environment.
- Access to a great support network within the VetPartners community.
- Employee Assistance program.
- A working environment based on trust, respect, harmony, professionalism and the ability to support and nurture one another as a team.
- Remuneration is above award and based on experience.

Experience in receptionist/client services in a veterinary practice or in a medical environment is preferred. However, if you have extensive history in a customer service role in another industry, we would be keen to hear from you too.

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