Deputy Market Sales and Customer Experience Manager

**Job ID**: 294683
- **Date posted**: 09/06/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your pension fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight
- Applications close Sunday 29 June 2025
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
- If you are successful for this role, you will be required to obtain a National Police Check

**About this work area**As Deputy Market Sales & Customer Experience Manager your responsibilities will include, but are not limited to:

- Oversee and lead the leaders who manage the Customer, Commercial Activities, and Self-Serve Warehouse teams at IKEA Richmond, in addition to the Planning Studio at Highpoint.
- Implement the business plan, making sure everything runs smoothly and support our growth in an omnichannel environment.
- Built and support a strong, customer-focused team, helping them grow and succeed while reaching sales and growth goals.
- Working closely with the commercial team to turn big-picture plans into day-to-day actions—managing budgets, staffing, and offering hands-on support to the team.
- Using local market and customer insights to spot opportunities and keep improving both sales and the overall shopping experience across all channels.
- Keeping an eye on team and individual performance, stepping in with support or changes when needed to keep things on track.
- Coordinate and facilitate meetings with key stakeholders, confidently speaking to large teams.

As Deputy Market Sales & Customer Experience Manager you:

- Can lead large teams in a busy retail environment and understand what it takes to keep operations running smoothly while delivering great results.
- Are able to identify commercial opportunities to grow the business. You use your knowledge of the market and customer behaviour to make smart decisions that boost sales and improve the bottom line.
- Are comfortable working with numbers and use data to guide your decisions. Whether it’s sales figures, customer feedback, or team performance, you know how to turn insights into action.
- Skilled at balancing the big picture with the day-to-day. From leading leaders to improving routines and processes, you keep things running efficiently.
- Care deeply about the customer experience. You make sure every part of the journey - in-store and online - is smooth, enjoyable, and aligned with IKEA’s values.
- Create a positive, inclusive environment where co-workers feel supported, respected, and motivated. You lead with empathy and clarity, helping your team grow and succeed.
- Lead in a way that reflects IKEA’s culture - humble, curious, and always focused on creating a better everyday life for the many people.

To be considered for this role, experience in the following is essential:

- Minimum 2-4 years of leadership experience in a big box or multi-site retail operation.
- Proven effective business acumen, people management skills, including leading and coaching line managers.
- Proven experience implementing plans into reality and making things happen.
- Successful skills in problem solving, conflict management and people development.
- Skilled in making commercial decisions based on market data.

**We need people like you**At IKEA, work is so much more than a job. Come join us