
Manager - Customer Experience
2 weeks ago
**Manager - Customer Experience**:
- **Leading the maintenance division**:
- **Motor Vehicle industry**:
- **Inner CBD, Hybrid working**:
- **$145 pkg + bonus**
**About the Company**
ASX listed organisation, operating across Australia and New Zealand with offices in every state, operating within the motor vehicle industry. Offering innovative technology solutions to ensure they give customers high level insights and offer sustainable vehicle solutions being the only organisation in their field to be certified carbon neutral by climate active.
Reporting into the Head of Customer Experience where you will be responsible for full accountability for the successful operation of the maintenance division.
**About the role**
- Managing a team of 8 with two Team Leaders
- Leading and coaching to build a high performing culture
- Key stakeholder management
- Ensuring team KPI’s are met through management
- Mange key supplier relationships
- Identifying efficiency improvements
- Act as an escalation point
- Assisting with the overall strategy of operations and ad hoc projects
**Skills & Experience**
- Leading teams - minimum 4 years
- Customer focused both internally and externally.
- Technically savvy, you will be part of a new system roll out
- Attention to detail
- Excellent communication skills both verbal and written
**Culture**
- Collaborative working environment
- Socially responsible organisation
- Rewards and recognition for outstanding performance
- Strong learning and development programme
**Benefits**
- Discounted vehicle finance
- Excellent leadership training programme
- Flexible return to work options
- Up to 10% bonus
-
Customer Experience Consultant
1 day ago
Richmond, Australia FleetPartners Full time**ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Richmond location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...
-
Customer Experience Analyst
3 days ago
Richmond, Australia Logicalis Australia Full time**Role Purpose** As** IT** **Customer Experience Analyst,** you will be the first point of contact to Logicalis’s customers. In this role you will work closely together with your team members as you rely on each other for success and positive customer outcome. We are looking for someone to join our **Richmond, Melbourne team**. Your core responsibilities...
-
Customer Experience Consultant
1 week ago
Richmond, Australia EstimateOne Full timeEstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. We’re the market leaders in Australia & NZ, and are now extending our product into the...
-
Customer Experience Team Leader
3 days ago
Richmond, Australia Ventia Full time $90,000 - $120,000 per yearAbout the RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is critical in leading a team that manages inbound customer contact and triages service requests across multiple contracts, ensuring exceptional service delivery and consistent quality management.This is a permanent full-time...
-
Richmond, Australia IKEA Full time**Job ID**: 294683 - **Date posted**: 09/06/2025 **Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...
-
Deputy Market Sales
1 week ago
Richmond, Australia IKEA Full time**Job ID**: 277706 **Date posted**: 10/02/2025 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...
-
Head of Digital Customer Experience
2 weeks ago
Richmond, Australia Mercy Health Australia Full timeLocation: Richmond, VIC Employment Type: Full Time Mercy Health is seeking a dynamic and strategic leader to join our Technology Operations team as the Head of Digital Customer Experience. In this role, you’ll lead the delivery of high-quality, user-focused IT support services across the Service Desk, Desktop Support, and IT Service Management...
-
Customer Advocacy Manager
2 weeks ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Customer Service Manager
1 day ago
Richmond, Australia VOG Business Solutions Pty Ltd Full time**VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager. As a Customer Service Manager, you will play a vital role in our organization. Your...
-
Customer Support Manager
2 weeks ago
Richmond, Australia REA Group Full timeMake an impact leading a collaborative, supportive team delivering great customer experiences daily!- Work across multiple leading property brands impacting millions of users!- Full time contract role until July 2026 based in Melbourne or Sydney We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No...