Claims Support Officer

The Role

We are establishing a pool of suitable candidates to fill permanent and fixed term opportunities for Claims Support Officers (Workers' Compensation) in our Government Insurance Division.

Successful applicants will complete a structured and supported four week training program on commencement, followed by ongoing in-team mentoring, working together in a supportive and committed team. Even if you do not have experience in Workers' Compensation, but you have the capabilities outlined in the job description form, we want to hear from you.

These positions provide an opportunity for a long-term career in Workers' Compensation claims with the Insurance Commission. Positions begin at a Level 2, with the ability to progress through to Level 3 based on the skills and capabilities you are able to demonstrate, not just time spent in the role.

To achieve the Diversity Outcomes sought by the Insurance Commission as stated in the HR Blueprint to , initially only people under 25 years of age who meet the minimum criteria of the role will be considered (refer to Fact Sheet on Section 66ZP of the Equal Opportunity Act 1984 (WA), as amended). If there are still opportunities after this initial recruitment activity, then we may consider applicants without this requirement.

The Person

You will align with our values and have the capability to:

• Work with a customer service focus, establish relationships and anticipate client needs;
• Work collaboratively as part of a team;
• Communicate effectively with a diverse range of people using good verbal and written skills; and
• Effectively use word processing and associated office applications.

You will receive ongoing training, coaching and mentoring to enhance your skills.

About Us

The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.

The Insurance Commission generated $1.3 billion in revenue over six months to 31 December 2024 and holds nearly $9 billion in assets, making it a major self-funded statutory authority.

At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.

What You'll Enjoy

Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.

A competitive salary will be offered to the successful applicant commensurate with skills and experience.

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.

Partnership with the National Disability Recruitment Coordinator

We have partnered with Job Access - National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment that meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.

Application Requirements

To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.

For more information or to apply please visit JobsWA. Applications must be received by 4.00 pm (AWST) Monday, 1 December 2025.

Appointment Information

Suitable applicants will be placed in an appointment pool for up to twelve months. Selection to the pool does not guarantee appointment. Appointments may be made from this pool as opportunities arise and may be full time or part time, permanent or contract, including contracts with the possibility of extension and/or conversion to permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Any offer of employment is conditional upon the satisfactory completion of pre-employment screening.   This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable).  Additional role specific checks may also be required (i.e. Working with Children check).

Enquiries

For further information about the role please contact Mandy Leask, Client Service Manager on

If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on  or email.

Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.