Claims Support Officer Aps4

19 hours ago

Perth, Australia Hudson Australia Full time

**Hudson are proud to be partnering with the Department of Veterans' Affairs (DVA) in sourcing a high volume of APS4 and APS5 roles. These roles will be ongoing positions and provide critical support to the Claims Benefits division of DVA.**

**The key duties of the position include**:
In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles, the duties may include but are not limited to:

- Actively investigating claims, liaising with clients and stakeholders (healthcare providers and medical experts) to supply evidence to inform decision making, chasing up documents and referral letters
- Undertaking research and interpreting legislation to inform evidence-based decision making
- Demonstrating high-level client service skills, including phone & written contact with clients & internal/external stakeholders, having difficult conversations from time to time
- The client engagement may last for the duration of the claim cycle and may include but is not limited to: providing updates on the claim investigation; requesting outstanding information and explaining to the client the claim journey.

**Eligibility**:
**Notes**:
This recruitment process is being used to fill ongoing and non-ongoing positions.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

Any queries regarding this process to:

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