Customer Success Manager

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023

**Our Mission**

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians.

**The Gig**

Our Customer Success Managers serve as trusted partners to our practices, gaining a deep understanding of their business needs, operations, challenges, and goals. The role’s purpose is to help customers fully leverage our products, ensuring they unlock their full potential and achieve maximum return on investment

**Responsibilities**
- Build and maintain positive, long-term relationships with clients to ensure their continued partnership with Healthengine.
- Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment.
- Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals.
- Regularly compile and share performance insights with customers, highlighting their success metrics.
- Identify any potential obstacles to customer retention and proactively resolve them.
- Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement.
- Lead the negotiation and closure of renewal agreements with existing clients.
- Act as a liaison for customers with finance and billing matters, ensuring seamless processes.

**About You**

You are impact and results driven with an ability to drive continuous value to our products. You can talk with any customer level, including admin staff, managers and business owners. You will have an analytical ability to improve customer results through data and improvements. Your time management, organisational & problem solving skills will be key to your success in this role as this is a fast paced and ever changing environment. This role will also require you to be very proactive and demonstrate initiative as it is a very autonomous and results-driven role. You are intuitive, curious and a voracious learner, that will bring strong customer-facing skills.

**Experience required**
- Strong experience in an Account Management role
- Experience in using multiple CRM and client management and reporting systems
- Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.

**Additional Information**

**The perks behind the work**
Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

- Hybrid workplace, balancing work from home and office
- Good mix of virtual and on-site events and celebrations, because we know how to have fun
- Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
- Discounts, salary sacrifice and packaging options through our benefit partners
- Extra leave so you can recharge and focus on your wellbeing
- Workplace wellness program, including additional leave entitlements for a healthy work-life balance
- Support for you when it comes time to grow your family with paid parental leave

**Diversity and inclusion**
Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.