Customer Success Manager

Role

All 10 of the world's largest civil engineering firms and 7 of the 10 largest environmental consultancies use Seequent software. In this role, you will work with these and other leading consulting, construction, and engineering firms and contractors across APAC to help them find solutions that characterise and reduce ground risk.

As a Customer Success Manager at Seequent, you will build strategic relationships that align our subsurface solutions with each organisation's broader goals. You will proactively engage with customers to ensure they realise measurable value from their contracted products and services, driving adoption, satisfaction, and long-term retention.

You will own the subsurface portfolio within a wider Bentley account team, ensuring that the use of our software to manage subsurface risk and uncertainty is clearly communicated and understood at the strategic level within multinational and national enterprise accounts.

You will serve as a trusted advisor, collaborating closely with technical teams to oversee all activities within your assigned accounts. This includes onboarding, enablement, training, and ongoing engagement to foster continual product usage and success.

You will address usability concerns, analyse usage data to uncover insights, and initiate meaningful conversations around use cases, solution options, and evolving customer needs. By advocating for your accounts, educating stakeholders, and expanding awareness of the software portfolio across departments, you will play a pivotal role in driving usage and retention.

Duties and responsibilities

• Drive growth of the Seequent portfolio within existing enterprise accounts by understanding customer business needs and delivering tailored solutions that help them succeed.
• Plan and execute strategic account plans, advocate for Seequent solutions during business reviews, and collaborate with Bentley colleagues to deliver end-to-end infrastructure software solutions.
• Lead the successful rollout of Seequent solutions, including onboarding, training, and knowledge transfer activities using digital assets, support portals, and structured engagement workflows.
• Maintain high levels of communication with customers, analysing usage trends and sentiment to identify opportunities for deeper engagement and improved outcomes.
• Identify and nurture customer advocates for testimonials, case studies, and other success-sharing initiatives.
• Collaborate closely with Seequent and Bentley teams to uncover and close new opportunities for product consumption across departments and regions.
• Coordinate internal resources to support customer needs, ensuring timely and effective delivery of services and solutions.
• Demonstrate strong proficiency in Seequent's core solutions and workflows, enabling you to guide customers through technical challenges and strategic implementations.
• Contribute positively to regional user growth and revenue targets through proactive engagement and strategic account development.
• Expand account footprint by identifying new users, teams, and departments that can benefit from Seequent's subsurface solutions.

Qualifications

• Educated to degree level, preferred but not essential.
• Experience within the Civil or Environment businesses will be well regarded.
• 5+ years in a Technical, Pre-Sales or Account Management, or similar role
• Experience working with geotechnical solutions a bonus
• Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred
• Experience working with complex technology customers.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills across digital channels and face-to-face on occasion
• Flexible approach, able to operate effectively with uncertainty and change · Driven, self-motivated, enthusiastic and with a "can do" attitude
• Highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Empathetic, positive attitude with a desire to help our customers reach their goals