Customer Service Specialist

2 days ago

Melbourne Airport, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 77113
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist at Melbourne Airport Site.

As a Customer Service Representative, you will play an integral part in liaising with customers and service providers providing information and problem solving. You will report to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer complaints and enquiries.

**Your typical day at DSV**:

- Establish strong customer service relationship with customers
- Ensure order management, client rates, and off quotations in CargoWise One
- Provide customers with service information including sourcing rates and other DSV Services
- Identify, research, and resolve customer issues. Follow-up on customer enquiries timely
- Managing client reports / updates in CargoWise One - where required
- Ensures all quotations are created in CargoWise One and client rates are managed for autorating
- Ensure all customer details are maintained and kept up to date

**About You**:

- Experience in the freight forwarding industry within Customer Service
- Good customer service and communication skills
- Experience in using CargoWise One is preferred

**Why DSV?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

  • Customer Service Specialist

    2 weeks ago

    Melbourne Airport, Australia DSV Full time

    Job Req Number: 73995 Time Type: Part Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist at Tullamarine Site in...

  • Customer Service Specialist

    2 days ago

    Melbourne Airport, Victoria, Australia AFS Logistics Australia Pty Limited Full time $60,000 - $80,000 per year

    AFS Logistics is one of Australia's largest Independent Logistics Services Company's.For over 30 years we have provided customised Logistics Services Solutions that help our customers and carriers reduce costs and increase efficiencies by providing high level expertise and technology.We have an extensive loyal customer portfolio and have been experiencing...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia AA Appointments Full time

    **CUSTOMER SERVICE SPECIALIST - JAPANESE SPEAKER** **LOCATION: Melbourne VIC** **SALARY PACKAGE: Up to $54K + Super + $$$ Incentives** **ABOUT YOUR NEW EMPLOYER** - Our client is a global organisation with a reputation for providing exceptional service and rewarding their staff - With an increase in business, they are looking for passionate and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Beame Full time

    **About BEAME Medical Technology Limited**: **About the role** We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...

  • Customer Service Specialist

    6 days ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Permanent / $70k - 85k + Super / East Melbourn / Customer Service Specialist in Telecommunications **Your new company** Hays is proud to partner with a market leader in the telecommunications sector. Located in Melbourne’s Eastern suburbs, this rewound company is seeking a customer service specialist to join their team. We are seeking a highly motivated...

  • Customer Service Specialist

    4 days ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Job Advert TextDo Work That Matters.CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business &...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia Allianz Australia Full time

    **Customer Service Specialist/s - Club Marine - Melbourne, VIC** As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water....

  • Admin/Customer Service

    4 days ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia MyIntegra Full time

    **About the Role** **Your key responsibilities as a Customer Service Specialist includes**: - Explain the benefits of Plan Management and NDIS requirements. - Build sustainable relationships of trust through open and empathetic communication. - Resolves problems by clarifying the customer's query; determining the cause of the problem, selecting, and...