Customer Service Specialist

5 days ago

Melbourne Airport, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 77113
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist at Melbourne Airport Site.

As a Customer Service Representative, you will play an integral part in liaising with customers and service providers providing information and problem solving. You will report to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer complaints and enquiries.

**Your typical day at DSV**:

- Establish strong customer service relationship with customers
- Ensure order management, client rates, and off quotations in CargoWise One
- Provide customers with service information including sourcing rates and other DSV Services
- Identify, research, and resolve customer issues. Follow-up on customer enquiries timely
- Managing client reports / updates in CargoWise One - where required
- Ensures all quotations are created in CargoWise One and client rates are managed for autorating
- Ensure all customer details are maintained and kept up to date

**About You**:

- Experience in the freight forwarding industry within Customer Service
- Good customer service and communication skills
- Experience in using CargoWise One is preferred

**Why DSV?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

  • Continuous Improvement Customer Specialist

    2 days ago

    Melbourne Airport, Australia Team Global Express Full time

    Team Global Express is a leading transport and logistics provider, connecting people and communities across Australia and New Zealand. Backed by Allegro Funds, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours. We are currently seeking a dynamic and results-driven Continuous...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia TROOCOO Pty Ltd Full time

    National company with ongoing support and training - A federal Government Department servicing Australians - Full time or Part time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...

  • Admin/Customer Service

    2 days ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...

  • Customer Service Specialist

    1 day ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Job Advert TextDo Work That Matters.CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business &...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia Allianz Australia Full time

    . **Customer Service Specialist | Club Marine | Melbourne CBD and Bayside** - Melbourne CBD with a move to Bayside Melbourne - Full-time permanent opportunity with great staff benefits - Hybrid and Flexible working arrangements Club Marine is Australia's largest boat insurance provider,, and industry partner, and a ‎member of ‎the ‎Global Allianz...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82812 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia TROOCOO Pty Ltd Full time

    A federal Government Department servicing Australians - National company with ongoing support and training - Full time or Part time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...

  • Inbound Customer Service Specialist

    2 days ago

    Melbourne, Australia TROOCOO Pty Ltd Full time

    National company with ongoing support and training - A federal Government Department servicing Australians - Full time or Part time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Australia David Jones Full time

    **Job no**: 540092 **Work type**: Full-Time, Permanent **Location**: Melbourne - CBD & Inner **Categories**: Communications, Creative & Design, Strategy & Project Management **About the role** At **David Jones**, we’ve been curating premium products and experiences for over 187 years. As Australia's most iconic department store, we continue to...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Benchmark Digital Partners Full time

    Full Time Melbourne, Australia **Innovate with Benchmark Digital as a Customer Service Specialist** Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible...