Operations Specialist

The role
A temporary opportunity for an experienced IT Specialist who is collaborative, dedicated and will contribute to our positive and participatory team culture.

You will join us in a position of trust and working with a skilled team.

**Key responsibilities include**:

- Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
- Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
- Ensure end to end service delivery for enterprise systems within Queensland Health.

Are you right for this role?
To be successful in this role you will demonstrate high level understanding and technical skills in the following:

- Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
- Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
- Windows Server technologies (2016, 2019)
- High level of proficiency with administrative scripting in languages such as PowerShell, PowerCLI
- Microsoft Active Directory and Federation Services
- Enterprise DNS Infrastructure

*
Nice to have skills and experiences in following technologies
- Enterprise DHCP Infrastructure
- Enterprise PKI Infrastructure
- Azure Active Directory and AAD Connect
- Strong end-to-end project delivery experience
- Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focused organisation
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
- Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
- Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development