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Field Service Coordinator

3 weeks ago

Clayton, Australia William Adams Full time

A very exciting opportunity has become available for a Full Time **Field Service Coordinator** to join our busy Clayton Metro Field Services Team working Monday to Friday, 8.30am to 5pm.

**ABOUT THE ROLE**

The objective of the **Field Service Coordinator** is to coordinate the service and repair of Caterpillar machinery to assist our technicians provide “front-line” support. Communication is absolutely paramount in this position to ensure high level company standards are always met, whilst providing the highest level of customer service and value for money for our valued customers.

**A typical day in this role will include**:

- Managing a designated portfolio of clients across the Melbourne Metro region.
- Booking and scheduling all service jobs for our technicians in the field.
- Frequently liaising with our technicians for status reports to feed back to our customers.
- Working directly with the Supervisors and Service Manager to ensure work planning is conducted smoothly.
- Day to day invoicing and work in progress responsibilities.

**We are looking for a self-starter with the following attributes**:

- Excellent verbal communication and rapport-building skills.
- Terrific listener with the ability to think on your feet.
- Experience providing an empathetic approach with a calm disposition.
- Proven conflict resolution abilities under pressure.
- The skills to work in an office of fast changing priority.
- Experience in earth-moving or automotive would be highly regarded (if you have a mechanical trade, even better).
- Experience working in various computer systems and databases
- Must have strong multi-tasking and time management skills.
- Willing to go the extra mile to get a “winning” result for all.

Our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture and strive to build an engaged, informed, productive and inclusive workforce.

**APPLY TODAY** Please call Katie if you have any queries on 03 9566 0691.