Technical Field Service Coordinator
7 days ago
Our Metro Field Services team are looking for a Full Time **Technical Field Service Coordinator** to join our busy team working a roster that best suits your lifestyle. This role is from Mon to Fri with rotating start hours - 6am or 10am.
**ABOUT THE ROLE**
The objective of the **Technical Field Service Coordinator** is to coordinate the service and repair of Caterpillar machinery to support our technicians in the 'front-line'. Communication is paramount to ensure we provide the highest level of customer service and value for money to our valued customers, whilst adhering to our exceptional company standards.
**A typical day in this role will include**:
- Manage a designated portfolio of clients across the Melbourne Metro region, providing sound technical advice and support
- Schedule all service jobs for our technicians in the field
- Frequently liaise with our technicians to obtain status reports to ensure updates are provided to our customers in a timely manner
- Work directly with Supervisors and Service Manager to ensure work planning is optimised
- Day to day invoicing and work in progress responsibilities
**We are looking for a self-starter with the following attributes**:
- Exceptional mechanical knowledge (preferable with caterpillar equipment)
- Trade certificate in mechanical trade - highly regarded
- Excellent verbal communication and rapport-building skills
- Terrific listener with the ability to think on your feet.
- Experience providing an empathetic approach with a calm disposition.
- Proven conflict resolution abilities under pressure.
- The skills to work in an office of fast changing priority.
- Experience in heavy machinery or automotive.
- Experience in the following computer systems DBS, SAP, QWB, Outlook, SIS, Cognos, ChemWatch will be highly regarded (but not essential).
- Must have strong multi-tasking and time management skills.
- Willing to go the extra mile to get a “winning” result for all.
For more information, please call Katie in the Talent Acquisition Team on 03 9566 0691.
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