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Customer Service Officer
2 weeks ago
Greet customers and be the face of the centre
- Role located at Coburg Leisure Centre
- Casual or Part Time | $22 (+25% casual loading) + Super.
At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World
As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.
**About the Centre**
The YMCA has been engaged by Moreland City Council to work together to deliver the vision of an Active Moreland for the entire Moreland community. The YMCA’s work in partnership with Council extends to all corners of Moreland however is based at the six Aquatic and Leisure Facilities in Brunswick City Baths, Coburg Leisure Centre, Coburg Outdoor Pool, Fawkner Leisure Centre, Pascoe Vale Outdoor Pool and Oak Park Leisure Centre. The main goal within Moreland is to create more opportunities for more people to be more active, more often. In particular, those community members who are least likely to participate in healthy and active lifestyles.
**About the role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments
This is a casual or part time position and the hourly rate is $22 (+25% casual loading) + Super.
**About you**
With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.
You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.
**Qualifications & Experience**
- First Aid and CPR certificates
- Previous experience in a similar role will be advantageous
In keeping with current Victorian health directions it is a requirement that staff attending our facilities are fully vaccinated. Please be aware that you will be required to provide evidence of your vaccination status as part of the recruitment process.
**Benefits**
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:
- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness
**How to Apply
