Customer Service Manager Cleaning Business

2 days ago


Coburg, Australia People Core Full time

A & S Facility Services, based in Campbellfield, VIC are looking to hire an exemplary Customer Services Manager to join the company, to be in charge and responsible for managing day-to-day customer service operations, recruitment, and overseeing project management related to customer service.

You will have to develop programs, create budgets, liaise with company and community contacts, and supervise personnel.

Reponsiblities and tasks:

- Develop and maintain a customer engagement marketing strategy for clients to improve business growth.
- Integrate customer engagement within the organisation to maximise team effectiveness.
- Manage customer engagement operational costs in consultation with Finance team to meet financial budgets.
- Initiate a quality audit in consultation with Operations Manager to review effectiveness of operations.
- Evaluate staff and team performance to improve workforce capability.
- Support the recruitment, selection, and induction of staff in consultation with Operations Manager and HR team.
- Manage customer engagement centre staffing to ensure satisfactory performance.
- Optimise customer engagement operations to improve services for company clients and individuals.
- Liaise with internal and external stakeholders to review customer feedback.

**REQUIRED SKILLS**:

- Strong interpersonal skills with a proven ability to communicate across different levels of an organization.
- Proven leadership skills and the ability to effectively manage others.
- Project management.
- Ability to connect people.

**EXPERIENCE**:

- Experience in similar role
- Proficient knowledge of customer services and standard office practice and procedure.
- Demonstrated ability to lead business and resource planning to deliver outcomes on time and within budget.
- A track record in innovation, services design, quality improvement and leading change.
- Strong communication and interpersonal skill, together with the ability to advocate and influence stakeholders to achieve desired outcome.

**ABOUT THEM**:
A&S is a facility services company with more than 30 years of experience in the market. The team is trained, experienced, and motivated to deliver the best results possible. They are one of the leading industrial cleaning companies in and around Melbourne.

**Job Types**: Full-time, Permanent

**Salary**: From $65,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location



  • Coburg, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • House Cleaner

    1 week ago


    Coburg, Australia Excel Cleaning Full time

    Are you the kind of person who loves to choose your own hours and be active in your work? If so, then home cleaning with Excel may be just the job for you! At Excel Cleaning, we are a family run business, and we bring this family mentality to our work. We build personal relationships with each of our cleaners, and take pride in being a helpful and friendly...


  • Coburg, Australia Merri-bek City Council Full time

    **Multiple Full time permanent roles available (based on 35 hours per week)**: - **Fortnightly RDO**: - **Salary: $77k - $82k + Super**: - **Ability to transfer or take LSL (Long Service Leave) within Local Government** **About Merri-bek City Council**: Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse....

  • Customer Service

    2 days ago


    Coburg North, Victoria, Australia AAA Teatowels Full time $55,000 - $65,000 per year

    About the BusinessTriple A Teatowels is a proudly family-run commercial laundry that has been servicing Greater Melbourne since 2010. Over more than a decade, we've built a strong reputation for reliability, care, and excellence, supporting some of Melbourne's best-known hospitality venues. We're trusted because we don't just deliver linen, we deliver...


  • Coburg, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! - Casual | $30.12 + Super & Y Benefits - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will...


  • Coburg, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of...


  • Coburg, Australia Labourpower Trade Full time

    Our client is looking for cleaners to assist with general government building cleaning before hours, after hours and during business hours. The client is based in Darebin area and multiple positions are available for morning, evening & split shifts available. - 5am-8am, Mon-Fri - 6pm-9pm Mon-Fri - Split shifts working both Morning and Evening with your...


  • Coburg, Australia Koko Black Full time

    Work for a loved Australian brand, born in Melbourne - Collaborative team environment - Generous discounts on Koko Black products **Join the World of Koko Black - Where Exceptional Moments Meet Chocolate Magic** At Koko Black, we are the leading artisans of the chocolate world, sourcing the finest natural ingredients from Australia and around the globe....


  • Coburg, Australia Merri-bek City Council Full time

    **Part time maximum term role until 20 June 2027**: - **Monday to Friday 30 hrs per week**: - **Salary: $67k - $69k + Super (pro-rata)**: - **Ability to transfer or take LSL (Long Service Leave) within Local Government** **About Merri-bek City Council**: Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse....


  • Coburg, Australia Merri-bek City Council Full time

    **Temporary Part Time role (20 hours per fortnight plus weekends ) - Mondays, Fridays and Saturdays with a minimum of 1 in 8 Sundays**: - **Salary: $84k - $95k + Super (pro rata)**: - **Potential for additional hours on Thursday evenings supporting the Libraries After Dark program.**: - **Ability to transfer or take LSL (Long Service Leave) within Local...