Workplace Ambassador

**About the Role**
- Permanent Full-Time position
- 6 hours Monday to Friday between the hours of 0700 and 1800 with one-hour meal break
- Based in Sydney 2000
- Hourly rate
- $71,925.00 + superannuation

**Primary purpose of the position**

The **Workplace Ambassador **strengthens the sense of community at our client offices, by helping the workplace team facilitate togetherness, making operating in a office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

The Workplace Ambassador is responsible for key elements of the organization operation. You will be a vital member of the team connecting internal and external stakeholders together and support engagement, as well as improvement in facilities management and the delivery of client-centric service excellence to end users

**Key responsibilities & duties**

Provide superior customer service to meet both internal and external client expectations
- Some reception duties
- Greet visitors to the office and assist with notifying their host

**Procurement & Vendor Support**
- Assist in the management of contractors onsite to ensure they perform to the required standards (including inspection of vendors' works)
- Assist in the procurement of vendors and services as required

**Finance Support**
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

**Health & Safety**
- Conduct regular audits to ensure safety procedures are being complied with
- Assist in carrying out safety procedures when needed

**Site Operations tasking**
- Meeting Room Coordination
- Consumables Order
- General Site Cleanliness
- Pantry stock check
- Ensure serviceability of all machines related to pantry and kitchen services.
- Provide assistance in general administrative activities as required.
- Facility walkthrough to oversee site services (Soft & Hard) - Ensure the implementation of a Preventive and Planned Maintenance programme
- Identify, document and report maintenance and repair work through Corrigo
- Proactively Suggest additional repairs when identified and needed
- Manage stationery requirements and related inventory management
- Event support - Help and assist host in event set up
- Beer Kegs and Co2 change when required
- Escorting Clients/Contractors

**Risk Management**
- Assist in the property risk management program
- Take on a role as first aider and/or emergency warden
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Ensure visitors are signed in for compliance tracking
- Adhere to organization's business conduct by ensuring compliance with the firm's guidelines, procedures, and strategies
- Project Management & Organisation Skills
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Achieve Key Performance Indicators and Service Level Agreement targets
- Other tasks consistent with the role of Workplace Ambassador assigned by the campus workplace manager

**Critical Competencies**:
**Firm First Mindset**
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm's procedures and standards

**Client Focus & Relationship Management**
- Demonstrate and ensure to instil a culture in the team that match our core behaviours and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
- Able to interact with the general client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude

**Organizational Skills**
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage tasks in an efficient and timely Manner

**Other Personal Characteristics**
- Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible - able to adapt to rapidly changing situations
- Goal-oriented - able to focus on meeting all performance targets
- Strong communicator - good presentation skills and possesses strong verbal & written communication skills; also an active listener
- Exhibits honesty & trustworthy

**Our Commitment to Diversity & Inclusion**

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is on