Coordinator Enrolment and Engagement

8 hours ago

Melbourne, Australia AMES Australia Full time

Education and Social Participation | Little Collins Street (HQ) | Ongoing - Full-time
- Full-time Ongoing position available, based at our Little Collins St location
- Support a high quality client experience by coordinating and implementing actions supporting an efficient and supportive enrolment and commencement process in AMES education programs for prospective and existing clients
- Annual salary is $87,354 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP) **About the position**

This position will coordinate the work of the Enrolment and Engagement Team to maintain a primary focus on:

- Maximising conversion of clients by ensuring the proactive, timely and efficient enrolment and commencement of current and prospective clients into their chosen course of study across the Education Portfolio; and
- Increasing retention and decreasing withdrawals by focusing on place-based client engagement and support activities across all Education Hubs

**To be considered for this position you will be able to demonstrate the following key selection criteria**:

- Minimum of Diploma in Business Administration or similar field; and/or
- At least 3 years’ experience in an administration role, and demonstrated experience in coordinating a team of people involved in the delivery of complex business processes
- Demonstrated ability to coordinate a team of people to effectively deliver complex business processes and achieve performance targets
- Demonstrated knowledge of client eligibility and enrolment processes and associated compliance regimes in Education programs including SEE, Skills First, AMEP and ACFE
- Proficient in the use of STRATA
- Demonstrated ability to use online platforms to support clients and client data reporting
- Demonstrated ability to take initiative, problem solve and identify solutions to process issues
- Ability to work with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data
- Demonstrated high level of personal initiative, organisational and time management skills, including the ability to prioritise work flows to meet multiple deadlines
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills, including the ability to advocate ideas for continuous improvement
- Incumbents will be expected to work across multiple sites as required
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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