Enrolment Officer

We are seeking a dedicated Enrolment Officer to join our team at Swinburne University to manage the planning, processing, scheduling and delivery of the student enrolment processes and activities that occur across the organisation for all student cohorts.

In this role, you will focus on supporting the further development of enrolment/re-enrolment processes across the University. You will assist the Coordinator, Enrolment Operations and Compliance Services to ensure that all enrolment related activity runs smoothly and on schedule, and you will work closely with other enrolment staff to ensure that student enrolment administration needs are met and that students have a positive and hassle-free enrolment experience.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Demonstrated ability in customer/student focused operations.
- Demonstrated commitment of excellence in the provision of service, quality and the promotion of a culture of continuous improvement.
- Analytical and problem-solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues.
- Proven capacity to conceptualise, develop, review and maintain significant policies and procedures.
- Demonstrated ability to learn and use effectively a variety of other computer software packages such as the University’s Student Management System.
- Experience in higher education / vocational education / Foundation and Pathways administration management, especially in relation to enrolments, course advice and enquiry management is preferred.

**Qualifications**
- Completion of a degree without subsequent relevant work experience; or
- Completion of an associate diploma and subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training.

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your **CV and cover letter** addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click **‘apply’ **and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Friday, 18 October 2024 at 11:30pm.**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_