Customer Service Representative

3 days ago

Malaga, Australia Carbiz Full time

**Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives**

**About Us**:
By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- ** Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**What’s in it for You**:

- Great for University Students or school leavers looking to gain practical experience and launch their careers.
- Additional earning potential through weekend penalty rates (on top of base), overtime, on-call shifts, and bonus incentives.
- Ongoing training and development with continuous support and mentorship.
- A collaborative team environment with like-minded professionals.
- Access to novated lease options and the Flare Benefits program.
- Monthly team lunches and birthday celebrations.
- A vibrant workplace culture with frequent team events and celebrations.
- Study support program - Yes, we’ll pay YOU to further your education

**About the Role**:

- Ensure prompt delivery of vehicles to clients, providing efficient and reliable service.
- Deliver exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
- Assist in coordinating vehicle logistics, ensuring seamless and efficient operations.
- Prepare vehicles for hire, including thorough detailing of both the interior and exterior.
- Support new client onboarding, ensuring they have all the necessary information and assistance.
- Experience the excitement of driving a variety of high-quality vehicles

**About You**:

- Valid driver's license with a clean driving record (Essential).
- Strong verbal and written communication skills to effectively interact with clients and team members.
- Ability to work independently, manage your time effectively, and thrive in a team-based environment.
- Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a 40 hr work week.

If you, or someone you know, are interested in a Customer Service Representative position with a rapidly growing, people-focused organisation, click APPLY, and our Talent Team will reach out to you

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