Customer Service Officer

7 days ago


Sunshine, Australia Auto & General Insurance Full time

**Accountabilities**
- Able to work to strict deadlines as part of the fulfillment team, who progress claims and provide timely customer updates.
- Optimal pathing control/ hire car management & proactive management of customers into our assessment centres and repairer network
- Work with associated system and administrative processes associated with the customer pathing,& repair/ total loss journeys.
- Reduce leakage through effective management of hire car duration.
- Take responsibility for getting claims on track and progressing.

**What experience you’ll bring**
- Exceptional customer service engagement and ability to prioritise work.
- Interest in & ability to develop professional relationships across the motor repair, towing, hire car & assessing industries.
- Excellent team member who can positively support colleagues and live our ‘one team’ values.
- Strong written and verbal communication skills.
- Computer literate for all claims & assessing software packages.
- Good Analytical and problem-solving skills.
- Address challenges, persuade and influence outcomes to attain desired results.



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