Business Support Officer

Community Development | Main Administration Building, 25 Cedric Street
- Closing date: 02/09/2024

**About Us**

**Community Development**

The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors.

The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming, and thriving.

**Community Safety**

Our Community Safety team provides a highly visible and responsive Community Safety service in partnership with the community to contribute to a safe and secure lifestyle and sustainable city.

**About the Position**

The City of Stirling is looking for a highly organised and efficient Business Support Officer to provide crucial administrative support to the Community Safety team.

This position is full-time, maximum term until November 2025 to cover maternity leave.

**Key Responsibilities**

The duties of the Business Support Officer will include but are not limited to:

- Delivering high quality customer service and support to the City’s internal and external customers.
- Processing all enquiries and correspondence, escalate complex matters to the Team Leader Business Support.
- Processing infringements and infringements reviews by updating the City’s core systems, and replying to relevant correspondence including appeal acknowledgement, documentation for referral to the Fines Enforcement Registry, and for court prosecutions.
- Updating and maintaining appropriate records, ensuring all documents are appropriately registered.

**About You**
- Highly developed interpersonal skills including the ability to liaise effectively with internal and external customers including effective conflict resolution and negotiation skills.
- Demonstrated ability to problem solve focusing on a favourable solution to meet the customer needs.
- Well-developed organisational skills with the ability to effectively prioritise multiple tasks and coordinate conflicting priorities to meet deadlines.
- Demonstrated experience in administration, finance, contract administration and project management.

For further information, please refer to the position description.

**What We Offer**

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

- Free parking and easy public transport access
- Free onsite fitness facilities and end of journey facilities
- Superannuation matching of up to 6%
- Professional development opportunities, including training, memberships, and study assistance.
- Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year.
- 50% discount on gym memberships at our Stirling leisure centres - only applicable for perM/Fixed-term employees.
- Amazing in-house employee canteen.
- Up to 10 weeks paid parental leave.
- Employee health and wellness program and initiatives including yearly flu vaccinations.
- Access to our Employee Assistance Program (EAP) for you and your family.
- Generous study assistance.
- Active social club.
- Employee recognition program.
- Novated Leasing (where applicable).

This temporary full-time position is a Level 5 Inside Workforce Agreement positions which attract a salary from $77,514.91 - $81,597.55 gross pro rata per annum plus superannuation.

**To be eligible to work for us, you need to provide, or have ability obtain a**:

- A copy of Australian driving licence
- National Police Clearance (valid within the last 3 months)
- Pre-Employment Medical and DAS clearance
- The right to work in Australia

**More about the City**

The City of Stirling is a diverse and thriving local government in Western Australia, with over 243,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.