Back of House Manager

At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences.
We are a progressive, inclusive and equal opportunity employer that welcomes input from our team at all levels.
**About the role**
Cliftons growth is accelerating, and we are now seeking a customer focused hospitality professional to join our vibrant Melbourne team as **Back of House **Manager**. This permanent full-time role requires a hands-on, organised operator to oversee the effective operation, set-up and maintenance of the spaces in our two Melbourne CBD venues. The corporate events we manage vary in size and nature - from training, planning days and meetings to exams and team building. Shift times are between 8am - 8pm Monday to Friday, with occasional weekend work depending on client bookings.
On a day-to-day level, you will:

- **O**versee and participate in daily room set ups, maintenance and team supervision ensuring the highest standards are maintained
- Manage the room booking system to ensure maximum capacity and efficiency flow for the venues
- Supervise and motivate the back of house team - assisting with recruitment, training and inspiring everyone to be the best they can be every day
- Manage staff rosters for the back-of-house and exam invigilator teamswithin labour budgets
- Support the Venue Manager with facilities management, maintenance, supplier liaison and process improvements
- Welcome clients, ensuring they have everything they need for their event and actioning any additional requests
- Ensure the venue spaces are in pristine condition each day and are maintained throughout each event to company presentation standards
- Use CRM to update booking details accurately, input client data and generate daily reports
- Collaborate with internal teams and external stakeholders to ensure that all client expectations are clearly understood so their events are delivered successfully**

**Your **s**kills and **experience**
- Proven team supervisory experience - able to engage, motivate and manage a diverse team of casual and junior staff
- Knowledge of corporate hospitality, events and guest services
- Outstanding customer service focus
- Meticulous attention to detail
- Physically fit and able to lift and position our functionally innovative corporate equipment and furniture, designed for ease of relocation between event spaces
- Strong communication and interpersonal skills
- Ability to identify issues and quickly find the most appropriate customer centric solution whilst still considering the business requirements
- Good computer literacy and IT skills

**Why Join Us?**
Our 350 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values - Fun, Leadership, Integrity, Passion, Innovation, Teamwork.
Benefits of working here include work flexibility, an approachable & super-friendly management team, regular celebrations and company events, ongoing learning and the opportunity for career growth.
No matter where you are on your life journey, you’ll be supported with a range of perks such as: a paid break before you start, Me Days, enhanced parental leave and a benefits platform that makes your pay go further
- The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19._