Customer Care Agent

Full Time Opportunity
Are you looking to work for a company who will provide full training and continuous coaching to help maximise your potential?
Greenstone is a leader in the sales and distribution of insurance products under a portfolio of award-winning international brands across Australia, New Zealand and Canada. Brands include Real Insurance, Australian Seniors, RSPCA Pet Insurance, Choosi, OneChoice, New Zealand Seniors, FiftyUp and North Cover. We aim to make a positive difference in people's lives by providing quality products that help people protect the things closest to them.
Working in our Customer Care team
Working as a part of our Customer Care team, you will be the contact with our existing customers who are considering cancelling their policy or have missed payments.
- You will work with our existing customers to help them maintain their policies by building rapport, understanding their needs, and tailoring solutions to help them maintain their policy.
- You will receive inbound calls and make outbound calls to our existing customers
- You will be part of a fun, team-based call centre environment where you get the best of both worlds, enjoying time with your team in the office and time at home
- You will achieve your individual KPI's and contribute to your teams' targets
- You will work Monday to Friday on rotating shifts between our core hours 8am - 8pm

What you will bring to the team
We look for people who have experience in a contact centre environment (Customer Care/Support/Experience/Sales/Collections) and thrive on providing positive customer experiences and finding solutions to meet customer needs.
**You will**:

- be empathetic, have strong listening skills and the ability to resolve customer concerns
- be a supportive, ambitious team player determined to succeed in your KPI's
- be resilient and have a positive mindset
- be reliable and have a strong work ethic

Our commitment to your development
During the first two weeks you will complete our role specific in-house training program to set you up for success in your role. This includes comprehensive product knowledge, as well as in-class and 1:1 training in Customer Care.
Throughout your career with us we offer continuous support and training to help you develop and succeed in the role - from frequent catch ups with your manager, to call reviews with your team and dedicated coaching. There's regular 'up skill' sessions with our L&D team too, which allow you to develop your soft skills, emotional intelligence and leadership capability.
What's in it for you
- We put your career in your own hands, enabling you to progress as quickly as your performance deserves:

- Earn Senior status in 6-12 months = 10% increase to base pay and additional leadership exposure
- Earn Specialist status in 18 months = 20% increase to base pay and funding for industry related study (RG146)
- Annual Salary reviews and adjustments every year
- Excellent company benefits including discounted insurance, regular incentives, awards days, discounts on many major retailers and more rewards
- State of the art building facilities including a dedicated & subsidised on-site company cafe' (weekly free lunch) & on-site gym
- Fantastic Health & Wellbeing programme plus our Greenstone Giving social responsibility programme
- Office located in Norwest Business Park 2153, with free onsite parking, a 5-minute walk from the Metro and local bus links, or we have a travel allowance of up to $1200 pa
- Tenure based additional leave days, purchased annual leave, charity volunteer days and more
- Greenstone is proud to be a declared a Great Place to Work and to be part of the Top 30 Best Workplaces to Give Back

Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
If this role interests you, we would love to hear from you