Service Operations Manager Applications

7 days ago

Sydney, Australia Westpac Group Full time

**How will I help?**

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be successful in this role you will have the following skills, experience, education and/or expertise:

- Sound understanding of Secure File Transfers, Sterling experience and Integration experience is desirable.
- Strong customer service culture, putting the customer at the centre of the services.
- Demonstrated knowledge and experience with implementing ITIL best practices.
- Prior experience leading enterprise scale production support teams.
- Proven problem-solving skills with strong analytical skills to ensure underlying problems are identified and addressed with a clear plan.
- Strong supplier and vendor management.
- ITIL Service Management Framework certifications desirable.

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?

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