Desktop Support Analyst

13 hours ago

Brisbane, Australia SLR Consulting Full time

**About the business and the role**
SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies.
- We provide global consultancy advice and support on a wide range of strategic and site-specific issues to a diverse and growing base of business, regulatory and governmental clients.
- Our dedicated IT department are responsible for providing technical support to our 550+ staff located the APAC region - Australia, New Zealand and Singapore. We have an exciting opportunity for an energetic and personable individual to join our team in our Brisbane office.
- Ideally, we are looking for a motivated and enthusiastic IT Desktop Support Analyst, who is a good team player, has excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region.Key Responsibilities

**Job tasks and responsibilities**
Your main responsibilities will include (but are not limited to):

- Providing exceptional customer service to all our staff across the Asia Pacific region including desktop support in the Brisbane office
- Responding to requests for technical assistance in person, via phone, or electronically
- Provide escalation, guidance and mentorship to the Level 1 Service Desk staff as required.
- Identifying and escalating situations requiring urgent attention
- Diagnosing and resolving technical hardware and software issues
- Following standard Service Desk procedures
- Staying up to date with system information, changes and updates
- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Working with the Regional and Global team to implement new IT technologies and projects.
- Regional travel will be required periodically

**Skills and experience**
- 4+ years in a similar service technician role
- Solid experience supporting Windows 10
- Experience with Active Directory & Microsoft Office Products
- Exceptional customer service delivery
- Excellent written and verbal communication
- Strong problem-solving technique
- Ability to Troubleshoot hardware & software problems
- Understand and diagnose networking issue
- Ability with replacing failed hardware on both desktop and laptop PCs
- Ability to work autonomously and in the Team
- Ability to support and mentor junior staff
- Excellent attention to detail and quick response rate
- Ability to adapt and solve problems creatively, whilst implementing sustainable solutions

**Job benefits and perks**- No agencies please.Country
- Australia

Office
- Brisbane

  • Desktop Support Analyst

    7 hours ago

    South Brisbane, Queensland, Australia Stantec Consulting Ltd. Full time $60,000 - $90,000 per year

    Desktop Support Analyst KY Description Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered. About the role The professional-level Desktop...

  • Desktop Support Analyst

    6 hours ago

    Brisbane, Queensland, Australia Stantec Full time $70,000 - $95,000 per year

    Desktop Support Analyst KY )DescriptionPlease note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered.About the roleThe professional-level Desktop Support Analyst...

  • Desktop Support Analyst

    2 weeks ago

    City of Brisbane, Australia ClearCompany Full time

    Desktop Support Analyst - (250002KY) Employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered. About the role The professional-level Desktop Support Analyst position is a...

  • Desktop Support Analyst

    10 hours ago

    Brisbane, Queensland, Australia Stantec Australia Pty Ltd Full time $60,000 - $90,000 per year

    Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered.About the roleThe professional-level Desktop Support Analyst position is a customer-facing role that...

  • Desktop Support Analyst

    6 days ago

    Brisbane, Australia Agylex Full time

    **Role**: Desktop Support Analyst **Assignment Duration**:6 months (with the possibility of extension) **Detailed JD (Roles and Responsibilities)** - Relevant 5 Yrs. of Experience - Provide a professional and well-mannered telephone and face-to-face service for all enquiries. - Provide an effective interface between users and service providers supplying...

  • Analyst - Desktop & Executive IT Support

    1 week ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time $90,000 - $120,000 per year

    Desktop & Executive IT Support AnalystDepartment : DigitalDivision: Customer & Digital ServicesReference number: 12535Engagement type: Fixed Term Contract1 year Fixed Term ContractAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy...

  • Desktop Analyst

    4 days ago

    Brisbane, Queensland, Australia MyState Limited Full time $60,000 - $90,000 per year

    Join our IT team to help us deliver value through change.This position will be a Full-Time Permanent role based in either Brisbane or Bundaberg.A Day in the Life:As a Desktop Analyst, you will be at the forefront of user requests and incidents, ensuring prompt and efficient resolution. Your responsibilities will include managing end-user hardware, supporting...

  • Audio Visual

    6 days ago

    Brisbane, Australia Corrs Chambers Westgarth Full time

    AUDIO VISUAL / DESKTOP SUPPORT ANALYST - 492759- Brisbane- Technology- Full time**Join Corrs Chambers Westgarth, Australia's leading independent law firm.** This hybrid role will primarily be responsible for the management of on-site AV facilities, both on the client floor and internal meeting rooms, as well as managing, overseeing and co-coordinating...

  • Desktop Support Officer

    13 hours ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **What You will be doing**: - Actively participate in a responsive and effective incident and problem resolution service that will minimise disruptions and meet agreed performance targets for desktop environment/s including peripheral devices. - Maintain high levels of professional communication with customers and management to ensure the provisioning of a...

  • Desktop Support Analyst

    13 hours ago

    Brisbane, Australia Stantec Full time

    **21024BR** **Requisition Number**: 21024BR **Description**: Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. We care about the communities we serve—because they're our communities too. We're designers,...