Desktop Support Analyst

2 weeks ago

Brisbane, Australia Agylex Full time

**Role**: Desktop Support Analyst

**Assignment Duration**:6 months (with the possibility of extension)

**Detailed JD (Roles and Responsibilities)**
- Relevant 5 Yrs. of Experience
- Provide a professional and well-mannered telephone and face-to-face service for all enquiries.
- Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
- Participate in ongoing team training and development.
- Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members.
- Prioritise and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager.
- Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review.

**Essential knowledge, skills, and experience**
- Expertise in the delivery of IT Support and computer hardware support and maintenance
- Actively participates in a highly collaborative environment with proven experience in both working within a team and independently without supervision.
- Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: $375.00 - $400.00 per day

Work Authorisation:

- Australia (preferred)

Work Location: In person

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