Return to Work Specialist

**Return to Work Specialist**:
VIC - Geelong, VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks Paid Parental Leave + Super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne or Geelong,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the 0-55 week Claims Services, this exciting position requires a motivated self-starter to provide specialist support and advice to the Recovery and RTW claims teams.

You will use your previous experience across many facets of workers compensation to coach front end team members and provide strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

The role acts as a senior member of the team, including coaching and escalations responsibilities.

This is a** full time,** **permanent role** based in our **Melbourne or Geelong CBD Office.**

**YOUR RESPONSIBILITIES**
- Provide specialist assistance and one on one support to team members regarding all facets claims management strategy
- Provide hands on support to claims teams, partner with Case Managers to work towards safe and sustainable RTW outcomes
- Undertake discussions with case managers to ensure soundly based rehabilitation & RTW goals are established to allow for focused RTW activity
- Maintain engagement with Occupational Rehabilitation providers to ensure collaboration around safe and sustainable RTW for injured workers
- Provide specialist advice on complex claims strategy as well as undertaking RTW activities, inclusive of direct engagement with external stakeholders
- Review and provide feedback on current claims management practices, ensuring emerging trends are identified and managed

**ABOUT YOU**
- Demonstrated experience in claims and/or injury management
- Demonstrated experience in engaging with external stakeholders to support outcomes for injured workers
- Sound understanding of legislative and commercial contract requirements and performance measures
- Ability to accurately interpret relevant legislation (including Acts, Regulations and case law)
- Experience in providing training and coaching to improve capability of claims team members