Return to Work Specialist

**Fulfilling opportunity to make real impact to your community**:

- **Hybrid working environment - work from home and the office**:

- **Global organisation focussed on career development**

**About us**

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

There are some great things happening at GB as we move through an exciting period of transformation and change, and want YOU to be a part of it all
Gallagher Bassett’s service delivery model has been built to support holistic and tailored recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on specialisation and segmentation by injury type and claim duration, enabling alignment of the right skillset to the right role.

**About the role**

As a Return to Work Specialist, you’ll be a leader in recovery and return to work by influencing and driving return to work outcomes on all injury claims. Identify and triage claims that are high/Medium and Low risk of exceeding expected return to work outcomes, whilst working closely with the supporting case managers. The RTW Specialist will utilise their knowledge and skillset in return to work, person centred injury management and exceptional stakeholder communication skills, to drive optimal return to work outcomes.

**Your responsibilities will include**:

- Managing a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to health
- Supporting case managers of medium/low risk claims with regular claim conferencing
- Identifying biopsychosocial risk factors leading to strategic recovery and return to work goals whilst achieving RTW goals
- Identifying primary and secondary psychological claims whilst supporting appropriate strategic measures in managing injured workers back to full functional capacity
- Undertaking RTW visits (Virtual and in person) when required to support recovery and RTW outcomes

**We’re looking for an enthusiastic and customer-focussed individual who also has**:

- Workers Compensation scheme Claims Management experience
- Knowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme
- Excellent customer service skills and experience
- Time management, administrative and organisational skills
- Experience in leading people, teams or key initiatives
- Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal

**What we can offer you**
- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**To apply**

If this sounds like the job for you, then we want to hear from you today
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- _
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._