Technical Officer

4 days ago

Murarrie, Australia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Department Overview**: The primary role of Technical Officer is to support the subscriber technical solutions and operations teams, working closely with Technical Specialist to deliver customer requirements.
**- Ensure total customer satisfaction by delivering a high level of service and maintaining a high quality standard throughout the management, configuration & installation of voice and mobile data equipment.
- Participate in the day to day duties required within the Subscriber Services team, including radio communications equipment programming, asset management and logistics.
- Provide radio subscriber technical support for customers, internal and external stakeholders to deliver radio communication solutions to meet defined requirements.
- Develop, update and maintain technical process and design documentation library.
- Assist with the management and maintenance of Subscriber equipment ensuring data accuracy between Motorola and customer databases.
- Change Management, including:

- Codeplug management including updating and maintaining associated documentation;
- KMF/KVL/Encryption management;
- Contribute in meetings and interactions with stakeholders and customers.

**Basic Requirements**:
**Education**:
Degree in Electronics / Electrical Engineering or working towards same

**Desirable**:
Tertiary qualifications in Business Management, IT or Customer Service

IP Networking or software programming certifications.

**Inclusion and Diversity**
At Motorola we are proud of the diversity of our people. Motorola is committed to providing equal employment opportunities and is a proud sponsor of Females in Information Technology & Telecommunications.

**Travel Requirements**:
***Relocation Provided**:
***Position Type**:
**Referral Payment Plan**: Yes

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