Configuration and Technical Subscriber Officer

1 week ago

Murarrie, Australia Motorola Solutions Full time

Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview The primary role of the Configuration and Technical Subscriber Officeer is to support the subscriber technical solutions and operations, working closely with Technical Specialist to deliver customer requirements
Ensure total customer satisfaction by delivering a high level of service and maintaining a high quality standard throughout the management, configuration & installation of voice and mobile data equipment.
Participate in the day to day duties required within the Subscriber Services team, including radio communications equipment programming, asset management and logistics.
**Job Description**:
Provide radio subscriber technical support for customers, internal and external stakeholders to deliver radio communication solutions to meet defined requirements.

Develop, update and maintain technical process and design documentation library.

Assist with the management and maintenance of Subscriber equipment ensuring data accuracy between Motorola and customer databases.

Change Management, including
Codeplug management including updating and maintaining associated documentation;
KMFKVLEncryption management;
Contribute in meetings and interactions with stakeholders and customers.

May be required to participate in an equitable roster system to maintain customer Service Level Agreements.

Perform all work in accordance with relevant industry procedures and quality standards.

Achieve timelines while maintaining high quality standard

Maintain a neat and orderly facility.

Maintain conduct in accordance with Motorola39;s 34;Code of Conduct34; and WHS policies.

Inspection work may be required to be performed at locations other than the primary site.

Other duties as defined by direct supervisor

Basic Requirements
Essential

Degree in Electronics Electrical Engineering or working towards same

Desirable

Tertiary qualifications in Business Management, IT or Customer Service

IP Networking or software programming certifications.

Travel Requirements Under 10
Relocation Provided None
Position Type Experienced

Referral Payment Plan Yes

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