IT Service Management Lead

2 days ago

Sydney, Australia Tata Consultancy Services Full time

**Must-Have**
- Strong Service Management Experience in IT Industry preferably in media industry in specific
- Good understanding of Incident, Problem, and change management of Service Delivery
- Must have a strong hold on MS excel, PPT, word to do day to day job.
- Hands-on experience of ticket categorization for proper reporting.
- Good knowledge of SLA's/KPI's and configuring them in the ITSM tool.
- Strong experience in IT Vendor Management process and procedures.

**Good-to-Have**
- Good Communication skills with Positive attitude to handle customer stakeholders.
- ITILv4 Specialist
- SIAM Foundation
- Good knowledge on CMDB implementation

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