Customer Success Consultant

3 days ago

Gregory Hills, Australia Straticom Full time

**Who are we?**

At Straticom, our mission is to deliver exceptional professional services and ongoing support of Genesys cloud, an industry leading true cloud based contact centre software.

We support over 50 businesses across Australia and New Zealand in a range of industries to connect with their customers through integrated communication solutions.

**Who are we looking for?**

We are looking for hard-working, positive and confident people who have a passion for exceeding customer’s expectations through amazing service.

**What does the role look like?**

Each customer success consultant has their role broken into 5 parts with a large focus on training during new client set-ups.

Training: New client training will be a heavy focus of this role and will help to establish a relationship for continuous customer support.

New client set-up: Working with new clients to set up Genesys Cloud within their business to give them the best possible chance of success. This will include a range of tasks from training to software setup.

Client Support: You will be booking in clients for support and regular catch ups to continually help to enhance the customers success on the software.

Troubleshooting: Helping clients with technical issues, this will involve working with third-parties.

Admin: All general admin duties, such as software management.

Things important to you
- Social company culture
- Hybrid/flexible working arrangements
- Work with a genuinely positive and passionate team
- Hands-on training from experienced industry-leading experts
- Ongoing professional development working with highly creditable businesses and professionals
- The ability to grow into a role you desire and explore your passions within the company
- The perfect role for kickstarting your professional career

Things important to us
- Experience in customer service or customer success is welcomed, however we understand every career needs it start and therefore welcome recent graduates or passionate individuals with a keen interest in this industry
- A strong passion for customer success/service
- Ability to work in a fast-paced environment
- Strong attention to detail
- Excellent communication skills both written and verbal
- Experience working with Cloud based software (preferred but not necessary)

**Salary**: $55,224.48 - $650,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Christmas bonus

Ability to commute/relocate:

- Gregory Hills, NSW: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

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