Customer Success Executive

5 days ago

Surry Hills, Australia Driva Full time

This is a Customer Success Specialist role with Driva based in Surry Hills, Australia.

Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and continuous learning, making Driva an exceptional workplace for those who are passionate about driving change in the fintech sector.
- Driva -
- **Role Seniority**:

- Junior **-** A role for someone with some basic skills, good motivation, and ability to learn. Typically 1-2 years of experience is required.

**More About The Customer Success Specialist Role At Driva**

This role requires a sales-driven approach to keep customer engagement high and maintain credibility with our brand and process, ensuring a fast turnaround, high approval conversation, and smooth handover process between teams.

**Key Responsibilities**
- **Customer Consultation**: Engage with customers over the phone to understand their needs and provide information on car loan products.
- **Customer Experience**: Provide outstanding customer service to enhance the financing experience for all customers.
- **Documentation Verification**: Ensure all required documents are accurately collected and verified.
- **Sales and Promotions**: Promote additional services and meet sales targets through effective product presentation, objection handling, and upselling.
- **Compliance Adherence**: Ensure all customer interactions comply with internal company policies and external regulations.
- **Team Collaboration**: Work with team members across departments to enhance service delivery and share customer feedback.
- **Professional Development**: Continuously update knowledge on products, technologies, and regulatory changes affecting car loans.

**Skills and Experience**
- Previous experience (ideally 1-2 years’ experience) in sales
- Ability to problem-solve issues
- Exposure to CRM (Salesforce preferred but would consider other software experience)
- Eagerness to learn and exceed targets
- Excellent communication and negotiation skills
- Passion for the industry and a strong desire to help customers
- Experience in Fintech or within another startup (preferred)

**Key Responsibilities**
- Account Retention and Expansion
- Customer Query Handling

**Key Strengths**
- Negotiation
- Service orientation
- Verbal communication

Pay: $55,731.55 - $107,170.54 per year

**Benefits**:

- Work from home

Work Location: Hybrid remote in Surry Hills, NSW 2010

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