Customer Service Officer

We are seeking a NDIS/ Intake Officer and a Receptionist for our clinic in Gregory Hills.

If you are interested in joining a motivated and supportive team where work - life balance, attractive renumeration, professional development and recognition is paramount, then we would love to hear from you.

About Us

Established in 2010, we are a private allied health company with 6 locations and over 80 staff members.

Join Our Team

In this role, you will receive;
- **Work-life Balance**:This role offers a flexible work-life balance with the opportunity to work from our clinics and from home.
- **Professional Development**:You will have the opportunity to promote and expand your knowledge and skills in a wide range of areas.
- **Supportive Work Environment**:In this role you will be surrounded by a motivated and inspiring team who want to make a difference in the lives of others. You will also work closely and be supported by executive team members.
- **Recognition**:Werecognise and reward our team’s hard work through bonus and incentive schemes and an annual awards and celebration event.

We offer competitive renumeration with access to salary packaging and travel allowance. You will be provided with a laptop and required software packages.

We encourage team building and engage in weekly activities to nourish our wellbeing and facilitate our clinic culture to create a place that we love to come to work.

About You

We are looking for a passionate and dedicated individual responsible for establishing and maintaining client clinic relationships and motivated at ensuring high standard of clinic policies and procedures.

Essential Criterion
- Independent and a team player
- Excellent communication skills (verbal and written)
- Effective and efficient time management skills and organisation skills
- Access to own transport with current driver’s license
- Working with Children Check
- National Police Clearance
- NDIS Screener

Preferred Criterion for NDIS/Intake Officer
- Knowledge of NDIS policy and procedures
- Understanding and knowledge of Microsoft office suite (inc. Microsoft Word, Excel, Teams)

Job Responsibilities

As the Inspire AHEG NDIS/Intake Officer, you will be responsible for:

- All new client enquiries and bookings
- Maintaining client waiting lists
- Conducting family relationship consultations with all new families
- Maintaining all NDIS client documentation

As the Inspire AHEG NDIS/Intake Officer, you will be responsible for:

- Greeting and farewelling clients
- Answering and making phone calls
- Scheduling clients
- Taking payments and billing client services
- Maintaining client administration spreadsheets
- Completing administration tasks including copying, scanning, and filing documents
- Maintaining office stationery supplies
- Maintaining cleanliness of the clinics
- Organising client experience activities and team huddles
- Complete emergency procedure drills and ensure the procedures are followed during the event of emergency situations

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 38 per week

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement

Schedule:

- 8 hour shift

Supplemental pay types:

- Monthly bonus
- Performance bonus

Ability to commute/relocate:

- Gregory Hills, NSW 2557: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)