Assistant Advisor Governance

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Assistant Advisor Governance**
- Ongoing, permanent full-time
- Clerk Grade 5/6, $89,707 to $98,982 plus super (commensurate upon experience)

**About the team**
The Governance team is a cross-functional team within the Department of Customer Services’ Corporate Services division, and is responsible for designing and delivering high quality policy and project governance.

Through strong governance, risk management, stakeholder relationships, advisory services and evaluation, the team achieves strategic and positive outcomes for our customers and the organisation.

**What will your day involve**:

- Assist in the delivery of various initiatives focussed on customer outcomes and aligned to the DCS strategy
- Assist in the development, review and advise on policy development, including end to end process management, content & communication planning
- Maintain ongoing knowledge of policy and project governance as a practise
- Work with customer-facing stakeholders across the business, along with specialists in HR, Legal, Procurement, Privacy, Risk & Compliance
- Contribute to a culture of data-led decision making, prioritisation and measure impact and value
- Support business partners to ensure they are aware of compliance obligations with relevant regulations, policies and procedures
- Improve team processes, quality and consistency as required
- Contribute to a strong team culture that champions our values and customer commitments

**A little bit about you**:
We are interested in hearing from people with a wide range of backgrounds, including** (but not limited to)**:

- Policy development
- Project governance & delivery
- Communications
- Executive reporting

**To be successful in this role**:

- Stakeholder management skills, including influencing and negotiation
- Verbal, written and visual communication skills
- Attention to detail
- Customer-focussed, putting the customer at the centre of everything you do
- Continuous improvement and growth mindset
- Problem solving capability with strong analytical skills
- Prioritisation skills, while ensuring work is delivered to a high standard
- Experience in governance as a practise, project management and/or organisational change management is highly regarded

**Closing Date: Monday 17th April 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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