Event Supervisor/ Front of House Manager

2 weeks ago

Sydney, Australia TEG Full time

Full-time, part time and casual FOH/Supervisor managers required.
- Experience expected to run Mid-September - February 2025
- Must be Sydney based. Daily work will be based onsite. This is not a hybrid role.

**About the job**:
Are you passionate about customer experience, love immersive experiences and looking for full time, part time or casual hours over the next 6-months? Look no further. We are seeking an Event Supervisor(s) / FOH Manager(s) (multiple roles) to ensure the daily running and operation of an immersive experiencebased in the Sydney CBD from mid-September - mid-February.

**About Us**:
TEG is a global leader in live entertainment, ticketing and technology. We have been at the heart of the live event experience for 50 years through our touring and ticketing operations. In recent years we have welcomed many new members to the TEG family of businesses by expanding into new markets, genres and capabilities. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create memories for fans that last a lifetime.

**About You**:
You are an energetic, vibrant, positive people person and love live experiences.

You will manager a team of FOH/Event staff that love turning up to work every day and are inspired to engage and interact with guests to ensure every attendee feels like they are the most important person in the room.

You will play a vital role in the everyday running of the experience, which will require active engagement with guests, operation of the box office, and maintaining cleanliness and organisation within the venue.

**Key Responsibilities**
- Outstanding customer service skills. You will encourage all staff to engage with guests, assist in taking photos and sharing trivia to ensure every guest has a positive and memorable experience.
- Ability to operate box office, assist with ticket purchases, answer enquiries and handle issues as they arise (training will be provided).
- Handle any guest concerns or complaints, escalating to onsite management when necessary.
- Ensure high level of quality control implemented. You will maintain a clean, safe and organised venue and report any maintenance requests to the Event Manager.
- Must have the ability to stay on your feet for extended periods of time and proactively assist across conversing with patrons, queue management, operating the box office on their breaks, assist with ticket purchases, answer enquiries, and resolve any on the ground issues that may arise.
- Perform other related duties as assigned by the Event Manager.

**Attributes**:

- Exceptional customer service and interpersonal communication skills
- Ability to maintain an active and energetic attitude throughout shifts.
- Experience in a customer-facing or hospitality role would be advantageous.
- Proactive, friendly, and team-oriented approach.
- Some problem-solving skills
- At least 6 months work visa with excellent English language skills.
- Working with Children Check (mandatory)

**It’s a bonus if you have**:

- First Aid training (or willingness to acquire)

**To Apply**:
Please include a cover letter introducing yourself and your CV. Be sure to tell us if you are interested in full time, fixed part time or casual hours.

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