Finecast Client Services Manager

Finecast is a leading addressable TV company which enables advertisers to precision target viewers across on-demand, linear and live streaming TV environments. Finecast gives advertisers the ability to deliver targeted ads to audiences watching TV content across multiple broadcasters, connected devices, set top boxes, over-the-top providers and game consoles - all through a single point of access.

Finecast optimises delivery across the entire addressable TV marketplace. With access to hundreds of different targeting segments, from socio-economic to life stage, purchase and financial data, advertisers can identify and reach viewers whenever and wherever they are watching. Finecast is part of GroupM, the media investment group of WPP.

Finecast is more than a business for our clients and shareholders. It is a home for ambitious people to fulfill their goals, we bring to the job great integrity demonstrated through our team values;
- **Innovate - Through creativity and vision, we evolve**
- We push the boundaries of what’s possible, encourage new ideas, and accept calculated risks in order to explore new opportunities.
- **Strive - Together we promote a sense of self-worth and fulfillment**
- Our curiosity takes us beyond our job descriptions. Our standards are high, and we take pride in our work.
- **Belong - We support each other’s growth and development to drive success**
- We are a diverse community with a shared mission and shared core values. We work together tirelessly, united by our brand’s higher purpose.
- **Respect - We earn respect through trust and integrity**
- We encourage communication and inclusivity. We make each other and our clients feel truly valued and we take pride in our work.

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Finecasters represent their company with pride, in and out of the office and our team and individual behaviors reflect our beliefs and purpose;
- **We put people first**
- Family and friends always come first. We support colleagues when they need to do what needs to be done. Because all of us are parents, children, siblings, partners and friends too. We are supportive, open, and inclusive, embracing the differences and similarities of each Finecaster.
- **Doers who think big**
- Dreams are essential, but fruitless without the will to turn them into reality. We think big but know that achieving our goals will require us to be grounded. We nurture and train our team to be the leader in addressable TV. We are doers. We move fast and get things done.
- **Always advancing**
- We are committed to progress and take responsibility for it ourselves. We are curious because asking the right questions helps us solve challenges. We’re okay with taking calculated risks. We will make mistakes and that’s fine if we learn from them and grow. Our curiosity takes us beyond our job descriptions. We are not algorithms; we are originators of the future state of advanced TV.

**YOUR ROLE IN A NUTSHELL**:
The role of the Client Success Manager is dual function, designed to support the success and growth of client accounts as well as achieve the operational success of client campaigns. As the gatekeeper between Finecast and its clients, the Client Success Manager’s duties are to delight the client with exceptional results, providing full service, working with the strategy team from brief stage through to activation and providing post campaign reporting and analysis to a designated patch of clients.

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**REPORTING OF THE ROLE**:
Head of Client Services

**DIRECT REPORTS**:
Client Service Coordinator, Client Services Executive and Client Services Senior Executive

**KEY STAKEHOLDERS**:
Finecast Client Services Team, Finecast Operations Team, Finecast Engagement Team, GroupM Agency Teams

**WHAT YOU SHOULD SPEND YOUR TIME DOING**:
In order for our business to work, you will be required to spend time of certain areas of the business and make sure that your direct reports do the same. Your key responsibilities are as follows:
**Product**
- Develop points of view to give guidance on core topics like audience, inventory, data sources, frequency management and measurement
- Help build and then maintain strong collateral pieces relevant to the group, agencies, and clients by liaising with product team members to understand proposition, product features and KPIs.
- Operate as a knowledge leader in the Addressable TV space and can explain complex business model, tools, and concepts simply
- Interrogate the brief, build out targeting, pricing and media plans, rationales and respond to agencies, ensuring key client SLAs are being achieved in a timely manner
- Proactively manage campaign launch activities, responsible for client campaigns going live and which requires top-class attention to detail, confidence, and organisation to ensure that all internal and external teams provide what is needed to get the campaign live.
- The Client Services team, along with the Operations team have ultimate responsibility for campaign delivery a